Relationship Banker - Manhattan Blvd - Harvey, LA

Location: Harvey, LA, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering strong client relationships and delivering unparalleled hospitality in the financial services industry. As a Relationship Banker at our Manhattan Blvd branch in Harvey, LA, you will serve as the face of Chase, helping clients navigate their financial journeys with personalized guidance and exceptional service. This role is pivotal in embodying our client-first culture, where you'll assist individuals and small businesses in achieving their goals through a wide array of banking solutions, from everyday transactions to complex financial planning. Your day-to-day will involve building trust, uncovering opportunities, and ensuring every interaction reflects Chase's high standards of integrity and innovation. In this dynamic position, you'll proactively engage with clients to assess their needs and recommend products like checking and savings accounts, personal loans, mortgages, and investment options tailored to the diverse Harvey community. You'll handle routine banking tasks with precision while identifying cross-selling opportunities to deepen relationships and drive branch success. Compliance is key; you'll adhere to all federal regulations, including anti-money laundering protocols, while using JPMorgan Chase's advanced digital tools to streamline processes and enhance client experiences. Collaboration with your branch team will be essential to meet sales targets and contribute to a welcoming, inclusive environment. We value growth and development at JPMorgan Chase, offering robust training programs to sharpen your skills in financial services and customer engagement. This role not only provides a platform to make a meaningful impact on clients' lives but also opens doors to career advancement within one of the world's leading financial institutions. If you're passionate about hospitality, driven by client success, and eager to thrive in a supportive team, join us in Harvey, LA, to help shape the future of banking.

Key Responsibilities

• Engage with clients at the Manhattan Blvd branch in Harvey, LA, to understand their financial goals and provide tailored banking solutions
• Open and maintain personal and business accounts, including deposits, withdrawals, and transfers while ensuring accuracy and security
• Promote and sell JPMorgan Chase products such as credit cards, mortgages, and investment services to deepen client relationships
• Deliver exceptional hospitality by resolving inquiries, addressing concerns, and providing personalized advice in line with Chase's client-first philosophy
• Conduct needs-based assessments to recommend appropriate financial products and services
• Ensure compliance with all regulatory requirements, including KYC, AML, and fraud prevention protocols
• Collaborate with branch team members to achieve sales targets and enhance overall client satisfaction
• Utilize digital tools to support remote client interactions and maintain accurate CRM records
• Participate in community outreach events to build Chase's presence in the Harvey, LA area
• Monitor account activity for potential opportunities or risks and escalate as needed

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking/savings accounts, loans, and credit cards
• Ability to obtain and maintain necessary licenses such as Series 6 and 63 (or willingness to pursue)
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Bilingual proficiency in English and Spanish to serve diverse communities in Harvey, LA
• Familiarity with JPMorgan Chase's digital banking platforms and tools
• Experience in cross-selling financial products to meet client needs
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and decision-making
• Digital literacy in banking software
• Time management and organization
• Team collaboration
• Attention to detail
• Adaptability to client needs
• Ethical judgment
• Communication (verbal and written)
• Analytical thinking for needs assessment
• Multitasking in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.