Relationship Banker - Midland Wall St - Midland, Tx.

Location: Midland, TX, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker at JPMorgan Chase's Midland Wall St branch in Midland, TX, you will play a pivotal role in delivering the exceptional client experiences that define our commitment to hospitality and personalized financial care. In this dynamic position within our Relationship Bankers category, you will serve as the primary point of contact for clients in the heart of West Texas's energy-driven economy, helping them navigate everything from everyday banking needs to complex financial planning. By embodying Chase's values of integrity, innovation, and client focus, you will build lasting relationships that drive loyalty and growth for both clients and the firm. This role offers the opportunity to contribute to a branch that supports the local community while leveraging JPMorgan Chase's global resources to provide cutting-edge financial solutions. Your day-to-day responsibilities will center on engaging clients with warmth and expertise, conducting thorough needs assessments to recommend products like Chase Sapphire checking accounts, personal loans, or investment advisory services tailored to their lifestyles. You will process transactions with precision, ensure seamless digital banking integrations, and collaborate with specialists to address advanced needs such as small business lending for Midland's oil industry professionals. Proactively monitoring client accounts and market conditions, you will offer timely advice on opportunities like high-yield savings or mortgage refinancing, all while upholding strict compliance with regulations like the Bank Secrecy Act. This position demands a blend of sales drive and genuine care, with performance measured by client satisfaction scores and achievement of branch targets. JPMorgan Chase is an equal opportunity employer committed to fostering an inclusive workplace, and we provide robust training programs to support your professional growth in the financial services industry. Joining our team in Midland means becoming part of a supportive network that values work-life balance and community impact. If you are passionate about finance and excel at creating meaningful client connections, this role offers a rewarding path to advance your career at one of the world's leading financial institutions.

Key Responsibilities

• Build and maintain long-term relationships with clients by understanding their financial needs and providing tailored banking solutions
• Deliver exceptional client experiences in line with JPMorgan Chase's hospitality standards, including greeting clients and resolving inquiries promptly
• Promote and sell banking products such as checking/savings accounts, credit cards, mortgages, and investment services to meet sales goals
• Conduct needs-based assessments to recommend appropriate financial products and services, ensuring compliance with Chase policies
• Process transactions accurately, including deposits, withdrawals, and loan applications, while adhering to security protocols
• Collaborate with branch team members and specialists to refer complex cases, such as wealth management or business banking
• Monitor client portfolios and proactively reach out with updates on market trends or new offerings relevant to the oil and energy sector in Midland, TX
• Ensure all interactions comply with federal and state regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• Participate in community events to enhance JPMorgan Chase's presence and foster new client relationships in the local area
• Maintain accurate records of client interactions and sales activities using Chase's internal systems

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Valid driver's license and ability to travel within the local area
• Strong knowledge of banking products, including deposits, loans, and credit options
• Ability to work flexible hours, including evenings and weekends
• Compliance with all regulatory requirements, including FINRA and state banking laws
• Proficiency in Microsoft Office Suite and basic financial software

Preferred Qualifications

• Previous experience in relationship banking or sales within a financial institution
• Bilingual skills, particularly Spanish, to serve diverse client bases in Midland, TX
• Certification in financial services, such as Certified Banker's Trust or similar
• Experience with CRM systems like Salesforce for client relationship management
• Proven track record in achieving sales targets in a competitive banking environment

Required Skills

• Customer service excellence with a focus on empathy and active listening
• Sales acumen and consultative selling techniques in financial products
• Financial literacy, including knowledge of interest rates, credit scoring, and investment basics
• Proficiency in banking software and digital tools like online banking platforms
• Strong communication skills, both verbal and written, for client interactions
• Analytical thinking to assess client needs and recommend solutions
• Time management and organizational skills to handle multiple client portfolios
• Attention to detail for accurate transaction processing and compliance
• Team collaboration to support branch goals and cross-functional projects
• Adaptability to fast-paced environments and changing financial regulations
• Problem-solving abilities to resolve client issues efficiently
• Digital savvy, including use of mobile apps and CRM systems
• Interpersonal skills for building trust in diverse communities
• Ethical decision-making aligned with JPMorgan Chase's integrity standards
• Basic knowledge of local economic factors, such as energy sector trends in Texas

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and certifications
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based bonuses and incentives tied to sales and client satisfaction metrics
• Access to on-site childcare and flexible work arrangements where applicable

JP Morgan Chase is an equal opportunity employer.