Relationship Banker - Monticello, NY

Location: Monticello, NY, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker at JP Morgan Chase in Monticello, NY, you will play a pivotal role in delivering the exceptional client experiences that define our brand. Embodying Chase's commitment to hospitality and client care, you will serve as the primary point of contact for retail banking clients, helping them navigate their financial journeys with personalized advice and innovative solutions. In this dynamic branch environment, you will build lasting relationships by deeply understanding clients' needs and recommending tailored products such as checking and savings accounts, credit cards, mortgages, and investment options from JP Morgan Chase's comprehensive portfolio. Your focus will be on fostering trust and loyalty, while contributing to the branch's growth through proactive outreach and community involvement in the Sullivan County area. Key to success in this role is your ability to handle a variety of daily responsibilities with precision and enthusiasm. You will process transactions efficiently, educate clients on digital tools like the Chase Mobile app, and identify opportunities to deepen relationships by cross-selling services that align with their goals, such as wealth management or small business lending. Compliance is paramount; you will adhere to all federal and state regulations, including AML and KYC protocols, ensuring every interaction upholds JP Morgan Chase's high ethical standards. Collaboration with branch colleagues and specialists will be essential to resolve complex issues and support team objectives, all while maintaining a welcoming atmosphere that reflects our hospitality-driven culture. Joining JP Morgan Chase means becoming part of a global leader in financial services, with access to world-class training, career development opportunities, and a supportive work environment. In Monticello, NY, you will contribute to a vibrant community hub, leveraging local insights to connect clients with the right resources. If you are passionate about finance, excel in client-facing roles, and thrive in a fast-paced setting, this position offers a rewarding path to professional growth within one of the most respected names in banking.

Key Responsibilities

• Build and maintain strong relationships with clients by understanding their financial needs and recommending appropriate JP Morgan Chase products and services
• Deliver exceptional client experiences in the branch, embodying Chase's hospitality standards through personalized service and proactive problem-solving
• Process transactions including deposits, withdrawals, loan payments, and account openings while ensuring accuracy and compliance
• Identify opportunities to deepen client relationships by cross-selling banking, investment, and mortgage solutions
• Educate clients on digital banking tools, such as Chase Mobile app and online platforms, to enhance their financial management
• Collaborate with branch team members and specialists to support client goals and resolve complex inquiries
• Adhere to all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Participate in community events in Monticello, NY, to promote Chase's brand and foster local relationships
• Monitor client portfolios and provide updates on market trends relevant to their financial objectives
• Maintain accurate records and documentation in compliance with JP Morgan Chase policies

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or financial services
• Strong understanding of banking products and services, including deposits, loans, and investments
• Ability to obtain and maintain necessary licenses such as NMLS registration
• Proficiency in using banking software and Microsoft Office Suite
• Excellent communication and interpersonal skills for client interactions
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Knowledge of JP Morgan Chase's product offerings and digital banking platforms
• Bilingual proficiency, particularly in Spanish, to serve diverse client bases in Monticello, NY
• Experience with community involvement or local networking in Sullivan County
• Advanced certification such as Certified Financial Services Professional (CFSP)

Required Skills

• Customer relationship management
• Sales and cross-selling techniques
• Financial product knowledge
• Regulatory compliance awareness
• Digital banking proficiency
• Active listening and empathy
• Problem-solving and decision-making
• Time management and organization
• Team collaboration
• Verbal and written communication
• Attention to detail
• Adaptability to client needs
• Basic financial analysis
• Conflict resolution
• Community engagement

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to Chase employee banking perks, such as fee waivers and preferred rates on loans

JP Morgan Chase is an equal opportunity employer.