Relationship Banker - Nebraska Market - Papillion, NE

Location: Papillion, NE, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker in the Nebraska Market at our Papillion, NE branch, you will play a pivotal role in delivering the renowned JP Morgan Chase client experience. Embodying our core values of hospitality and excellence, you will serve as the primary point of contact for clients seeking personalized financial solutions. In this dynamic role within the financial services industry, you will help clients navigate a wide array of banking products, from everyday checking and savings accounts to more complex lending and investment options, all while fostering trust and long-term partnerships that align with JP Morgan Chase's commitment to innovation and integrity. Your day-to-day responsibilities will involve engaging with a diverse clientele in the vibrant Papillion community, conducting thorough financial consultations to uncover needs, and recommending tailored solutions such as Chase Sapphire credit cards, home equity loans, or introductions to our wealth management advisors. You will collaborate with branch colleagues to exceed sales targets, ensure seamless transactions, and uphold the highest standards of compliance with federal regulations like the Bank Secrecy Act. By leveraging JP Morgan Chase's cutting-edge digital tools, you will enhance client accessibility, whether in-person or through our robust mobile banking platform, contributing to our mission of making banking simple, secure, and rewarding. This position offers a rewarding opportunity to grow within one of the world's leading financial institutions, where your passion for client care can drive meaningful impact. Join us in the Nebraska Market to not only advance your career but also to be part of a team dedicated to empowering clients' financial futures in a supportive, inclusive environment.

Key Responsibilities

• Engage with clients in the Papillion, NE branch to understand their financial goals and provide tailored banking solutions
• Open and maintain various deposit accounts, loans, and credit products while ensuring compliance with JP Morgan Chase policies
• Build and nurture long-term client relationships to drive loyalty and increase wallet share through proactive outreach
• Identify opportunities for cross-selling JP Morgan Chase investment and wealth management services
• Deliver exceptional hospitality by resolving client inquiries and issues promptly and professionally
• Conduct financial needs assessments and recommend appropriate products like Chase checking, savings, or credit cards
• Collaborate with branch team members to achieve sales goals and enhance the overall client experience
• Maintain accurate records of client interactions in CRM systems and adhere to all regulatory requirements
• Participate in community events in the Nebraska market to promote JP Morgan Chase's brand and services
• Stay updated on industry trends and JP Morgan Chase product updates to provide informed advice

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or sales within the financial services industry
• Strong understanding of banking products and services, including deposits, loans, and investment options
• Ability to obtain necessary state and federal banking licenses (e.g., NMLS registration)
• Proficiency in using banking software and CRM systems for client management
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience as a Relationship Banker or Personal Banker at a major financial institution
• Knowledge of wealth management products and services offered by JP Morgan Chase
• Bilingual proficiency, particularly in Spanish, to serve Nebraska's diverse community
• Experience in cross-selling financial products to meet client needs and sales targets
• Familiarity with digital banking tools and mobile app integrations for client engagement

Required Skills

• Customer relationship management
• Sales and cross-selling techniques
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital banking proficiency
• CRM software usage (e.g., Salesforce)
• Time management and organization
• Team collaboration
• Communication (verbal and written)
• Analytical thinking for client needs assessment
• Adaptability to client diversity
• Ethical decision-making
• Hospitality and service orientation

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid leave for new parents
• Performance-based bonuses and incentives tied to client satisfaction and sales achievements

JP Morgan Chase is an equal opportunity employer.