Relationship Banker - (New Build) Shops at Mooreland - Springfield, TN

Location: Springfield, TN, United States

Job Family: Relationship Bankers

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. As a Relationship Banker at our new branch in the Shops at Mooreland, Springfield, TN, you will play a pivotal role in delivering the exceptional client experiences that define our commitment to hospitality and personalized care. In this dynamic role, you will serve as the face of Chase in the community, helping clients achieve their financial goals through expert advice on banking products, from everyday checking accounts to sophisticated lending solutions. Working in a brand-new build, you'll contribute to establishing a welcoming environment that embodies our client-first philosophy while driving branch growth through proactive relationship management. Your day-to-day responsibilities will include engaging with a diverse clientele, processing transactions with precision, and identifying opportunities to recommend Chase's comprehensive suite of financial services, including credit cards, mortgages, and investment options. You'll leverage JPMorgan Chase's cutting-edge digital tools to enhance client interactions, such as guiding users through our award-winning mobile app for seamless banking. Compliance and security are paramount; you'll ensure all activities align with federal regulations and our rigorous internal standards to protect both clients and the firm. This position offers the chance to thrive in a supportive team setting, collaborating with colleagues to exceed performance metrics and foster long-term client loyalty. At JPMorgan Chase, we invest in your success with robust training programs, career development opportunities, and a culture that values innovation and inclusion. Joining our team in Springfield, TN, means becoming part of a firm dedicated to powering the progress of individuals and communities. If you are passionate about finance, excel in client-facing roles, and are eager to contribute to a new branch launch, this is your opportunity to advance your career in one of the world's most respected financial institutions.

Key Responsibilities

• Build and maintain strong relationships with clients by understanding their financial needs and providing tailored banking solutions
• Deliver exceptional client experiences in line with JPMorgan Chase's hospitality standards, including greeting clients and resolving inquiries promptly
• Promote and sell banking products such as deposits, loans, and investment services to meet sales goals
• Process transactions accurately, including deposits, withdrawals, and account openings while adhering to security protocols
• Educate clients on digital banking options and assist with enrollment in JPMorgan Chase mobile and online platforms
• Identify opportunities for cross-selling Chase financial products and refer clients to specialists for complex needs
• Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) procedures
• Collaborate with branch team members to support the opening of the new Shops at Mooreland location
• Monitor client portfolios for service opportunities and follow up on feedback to enhance satisfaction
• Participate in community outreach events to promote JPMorgan Chase's commitment to local financial wellness

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking, savings, loans, and credit cards
• Ability to obtain and maintain necessary licenses such as NMLS registration
• Proficiency in using banking software and Microsoft Office Suite
• Excellent communication and interpersonal skills for client interactions
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience in a relationship banking role at a major financial institution
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Sales experience in financial products with a proven track record of meeting targets
• Familiarity with JPMorgan Chase's digital banking platforms and tools
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Digital banking proficiency
• Problem-solving and conflict resolution
• Attention to detail in transaction processing
• Team collaboration
• Time management and multitasking
• Active listening and empathy
• Data entry and CRM software usage
• Risk assessment and fraud detection
• Presentation and communication skills
• Adaptability to new branch environments
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive employee discounts and financial planning resources

JP Morgan Chase is an equal opportunity employer.