Relationship Banker - (New Build) Waverly - Charlotte, NC

Location: Charlotte, NC, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker at JP Morgan Chase's new Waverly branch in Charlotte, NC, you will play a pivotal role in delivering exceptional client experiences that embody our commitment to hospitality and personalized financial care. In this dynamic position within our Relationship Bankers category, you will serve as the primary point of contact for clients, helping them navigate a full suite of banking solutions including deposit accounts, lending products, credit cards, and wealth management services. Leveraging JP Morgan Chase's global resources and innovative digital tools, you will build lasting relationships by understanding each client's unique financial goals and providing tailored recommendations to support their success in the vibrant Charlotte market. Your day-to-day responsibilities will involve conducting in-depth financial consultations, processing transactions with accuracy and efficiency, and identifying cross-selling opportunities to enhance client portfolios. As part of the new build branch team, you will contribute to the exciting launch phase, from client onboarding to community engagement events that strengthen JP Morgan Chase's presence in the local area. You will collaborate closely with branch colleagues, including specialists in mortgages and investments, to ensure seamless service delivery while adhering to strict regulatory standards such as those set by the FDIC and SEC. This role demands a client-first mindset, where empathy and proactive problem-solving drive satisfaction and loyalty. JP Morgan Chase values professionals who thrive in a fast-paced, relationship-driven environment and are passionate about financial empowerment. In this position, you will have access to ongoing training, career development opportunities, and the chance to grow within one of the world's leading financial institutions. If you are enthusiastic about hospitality in banking and eager to make a meaningful impact in a new branch setting, join us at Waverly to help clients achieve their financial aspirations while advancing your own career at JP Morgan Chase.

Key Responsibilities

• Build and maintain strong relationships with clients by understanding their financial needs and recommending tailored JP Morgan Chase products and services
• Deliver exceptional client experiences in line with JP Morgan's hospitality standards, including greeting clients, processing transactions, and resolving inquiries efficiently
• Identify opportunities for cross-selling banking solutions such as mortgages, wealth management, and digital banking tools in the new Waverly branch
• Conduct financial consultations to assess client goals and provide personalized advice on savings, investments, and credit options
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch team members and specialists to support client onboarding and account management during the new build launch
• Monitor and manage client portfolios to proactively address potential issues and enhance satisfaction
• Participate in community outreach events in Charlotte to promote JP Morgan Chase's brand and services
• Utilize CRM systems to track client interactions and follow up on leads generated from the branch
• Contribute to the successful opening of the new Waverly branch by assisting with setup, training, and initial client acquisition

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or sales within the financial services industry
• Valid driver's license and ability to travel to client locations as needed
• Strong understanding of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to work flexible hours, including evenings and weekends, in a new build branch environment
• Compliance with all regulatory requirements, including FINRA and state banking licenses where applicable
• Proficiency in Microsoft Office Suite and basic financial software

Preferred Qualifications

• Previous experience at JP Morgan Chase or a similar large financial institution
• Bilingual proficiency in English and Spanish to serve diverse Charlotte clientele
• Certification in financial planning or customer relationship management (e.g., CFP or CRM designation)
• Experience in a high-volume, new branch opening or branch relocation project
• Knowledge of local Charlotte market dynamics and community financial needs

Required Skills

• Exceptional customer service and interpersonal communication skills
• Strong sales acumen and relationship-building expertise
• Proficiency in financial product knowledge and advisory services
• Analytical skills for assessing client financial situations
• Attention to detail in transaction processing and compliance
• Digital literacy with banking software and mobile apps
• Problem-solving abilities to handle client escalations
• Time management and multitasking in a fast-paced environment
• Team collaboration and leadership in branch settings
• Adaptability to new technologies and branch openings
• Knowledge of regulatory compliance in banking
• Active listening and empathy for client needs
• Basic data analysis for portfolio management
• Presentation skills for financial consultations
• Cultural sensitivity for diverse client base in Charlotte

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based bonuses and incentives tied to client satisfaction and sales goals
• Access to exclusive employee perks such as travel discounts and cultural event tickets

JP Morgan Chase is an equal opportunity employer.