Relationship Banker - New World Center - Miami, FL

Location: Miami, FL, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our New World Center branch in Miami, FL. As a Relationship Banker, you will play a pivotal role in delivering exceptional client experiences that embody our commitment to hospitality and personalized care. In this dynamic financial services environment, you will serve as the primary point of contact for clients, helping them navigate a wide array of banking solutions from everyday checking accounts to sophisticated wealth management strategies. Your focus will be on building lasting relationships by deeply understanding each client's unique financial goals, whether it's funding a dream home in vibrant Miami or planning for retirement amidst the city's economic growth. Key to success in this role is your ability to provide expert advice on JP Morgan Chase's premier products, including Chase credit cards, mortgages, and J.P. Morgan investment services, while ensuring all interactions comply with federal regulations like the Bank Secrecy Act. You will collaborate with a supportive team in our state-of-the-art branch, leveraging cutting-edge digital tools to streamline processes and enhance client satisfaction. From conducting in-depth financial consultations to identifying cross-selling opportunities, your contributions will directly impact our clients' financial well-being and our branch's performance in the competitive South Florida market. We value professionals who thrive in a client-centric culture and are passionate about the financial services industry. This position offers the chance to grow within one of the world's leading financial institutions, with opportunities for advancement into senior banking or advisory roles. If you are enthusiastic about fostering trust and driving positive outcomes for diverse communities in Miami, join JP Morgan Chase and help shape the future of banking.

Key Responsibilities

• Build and maintain long-term relationships with clients by understanding their financial needs and providing tailored banking solutions
• Deliver exceptional client experiences in line with JP Morgan Chase's hospitality standards, ensuring every interaction is personalized and efficient
• Open and manage various deposit and credit accounts, including mortgages, personal loans, and investment products
• Identify opportunities to cross-sell JP Morgan Chase products such as Chase Sapphire credit cards or J.P. Morgan Wealth Management services
• Conduct financial consultations to help clients achieve goals like saving for retirement or purchasing a home
• Ensure compliance with all regulatory requirements, including accurate documentation and fraud prevention
• Collaborate with branch teams to support community events and financial education initiatives in Miami
• Utilize digital tools to enhance client interactions, such as mobile app onboarding and virtual consultations
• Monitor client portfolios and provide proactive advice on market trends and economic updates
• Handle client inquiries and resolve issues promptly to maintain high satisfaction levels

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to obtain necessary licenses such as Series 6 and 63 within 120 days of hire
• Proficiency in financial regulations and compliance standards like AML and KYC
• Excellent communication skills with a client-focused mindset
• Availability to work flexible hours including weekends

Preferred Qualifications

• Previous experience in a relationship banking role at a major financial institution
• Bilingual proficiency in English and Spanish, given the diverse Miami community
• Familiarity with digital banking tools and CRM systems like Salesforce
• Proven track record in sales and cross-selling financial products
• Certification in financial planning or wealth management

Required Skills

• Client relationship management
• Sales and cross-selling expertise
• Financial product knowledge
• Regulatory compliance awareness
• Customer service excellence
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital banking proficiency
• Data analysis for client needs assessment
• Team collaboration
• Time management and organization
• Bilingual communication (English/Spanish)
• Risk assessment
• Presentation and consultation skills
• Adaptability to fast-paced environments

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off including vacation, sick days, and 16 weeks of paid parental leave
• Tuition reimbursement program for advancing education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based bonuses and incentives tied to client satisfaction and sales goals
• Professional development opportunities through JP Morgan's internal training and leadership programs

JP Morgan Chase is an equal opportunity employer.