Relationship Banker - North Louisiana Market - Monroe, LA

Location: Monroe, LA, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our North Louisiana Market team in Monroe, LA. As a Relationship Banker, you will play a pivotal role in delivering exceptional client experiences, embodying our core values of hospitality and client care. In this dynamic position, you will serve as the primary point of contact for clients, helping them navigate their financial journeys with personalized guidance on a wide range of banking products and services. From opening new accounts to advising on loans and investments, your expertise will empower clients to achieve their financial goals while strengthening Chase's reputation as a trusted partner in the community. Key to success in this role is your ability to build lasting relationships through proactive engagement and deep understanding of client needs. You will conduct thorough financial assessments, recommend tailored solutions such as Chase checking and savings accounts, credit products, or referrals to our wealth management specialists, and ensure seamless transaction processing in both in-branch and digital environments. Compliance with banking regulations, including those from the FDIC and OCC, is paramount, and you will uphold the highest standards of integrity in all interactions. Collaboration with branch colleagues and participation in local events will further enhance our market presence in Monroe and surrounding areas. We value professionals who thrive in a fast-paced retail banking setting and are passionate about financial services. This position offers opportunities for growth within one of the world's leading financial institutions, with access to ongoing training, competitive compensation, and a supportive culture that prioritizes work-life balance. If you are committed to excellence and eager to contribute to JP Morgan Chase's mission of enabling economic opportunity, we invite you to apply and join our team in shaping brighter financial futures for our clients.

Key Responsibilities

• Build and maintain strong relationships with clients in the North Louisiana market, providing personalized financial advice and solutions
• Identify client needs and recommend appropriate JP Morgan Chase products such as checking/savings accounts, credit cards, mortgages, and investment options
• Deliver exceptional customer service in branch and digital channels, embodying Chase's hospitality standards
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan applications
• Conduct financial needs assessments and refer clients to specialists for complex services like wealth management
• Promote Chase's digital banking tools to enhance client experience and convenience
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) protocols
• Collaborate with branch team to achieve sales goals and community engagement initiatives
• Resolve client inquiries and issues promptly to maintain high satisfaction levels
• Participate in local networking events to grow Chase's presence in Monroe, LA

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products and services, including deposits, loans, and investments
• Ability to obtain necessary state and federal licenses, such as NMLS registration
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication and interpersonal skills for client interactions
• Commitment to ethical standards and compliance with banking regulations

Preferred Qualifications

• Bachelor's degree in finance, business administration, or a related discipline
• Prior experience in sales or relationship management within a financial institution
• Familiarity with CRM tools and digital banking platforms
• Bilingual proficiency, particularly in English and Spanish, to serve diverse clients
• Experience in the Louisiana market or community banking

Required Skills

• Customer relationship management
• Sales and consultative selling
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital literacy in banking apps
• Time management and organization
• Team collaboration
• Presentation and communication skills
• Data entry and transaction processing
• Risk assessment
• Networking and community engagement
• Adaptability to client needs
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable
• Access to JP Morgan Chase's global career development resources and mentorship programs

JP Morgan Chase is an equal opportunity employer.