Relationship Banker - North Louisiana Market - Shreveport, LA

Location: Shreveport, LA, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Relationship Banker in our North Louisiana Market based in Shreveport, LA, you will play a pivotal role in delivering the renowned Chase hospitality experience. This position involves building lasting relationships with clients by understanding their unique needs and offering tailored products such as checking and savings accounts, personal loans, mortgages, and credit cards. You will embody our core values of integrity, excellence, and client-centric service while contributing to the growth of our retail banking branch in this vibrant community. Your day-to-day responsibilities will include greeting clients with warmth, processing everyday transactions with precision, and proactively identifying opportunities to enhance their financial well-being. Whether assisting with digital onboarding for our award-winning Chase Mobile app or referring clients to our wealth management experts, you will ensure every interaction reinforces trust and loyalty. In the competitive Shreveport market, you will collaborate with a dynamic team to meet sales targets, maintain compliance with federal regulations like the Bank Secrecy Act, and uphold JP Morgan Chase's high standards for security and privacy. We seek passionate individuals who thrive in a fast-paced environment and are eager to advance their careers in financial services. This role offers robust training, professional development opportunities, and the chance to join a firm known for its stability and innovation. If you are dedicated to exceptional client care and excited about the impact you can make in North Louisiana, join JP Morgan Chase and help shape the future of banking for our clients.

Key Responsibilities

• Engage clients in the North Louisiana Market to understand their financial needs and recommend personalized banking solutions from JP Morgan Chase's portfolio
• Open and maintain various deposit accounts, loans, and investment products while ensuring compliance with regulatory requirements
• Deliver exceptional hospitality by providing prompt, accurate, and empathetic service in the Shreveport branch
• Identify cross-selling opportunities for Chase credit cards, mortgages, and wealth management services to deepen client relationships
• Process transactions including deposits, withdrawals, and wire transfers with high accuracy and efficiency
• Educate clients on digital banking tools, mobile apps, and online platforms to enhance their banking experience
• Collaborate with branch team members and specialists to resolve complex client inquiries and escalate issues as needed
• Maintain up-to-date knowledge of Chase products, market trends, and regulatory changes through ongoing training
• Conduct regular client outreach and follow-ups to ensure satisfaction and loyalty in the competitive Shreveport market
• Adhere to all JP Morgan Chase policies on risk management, fraud prevention, and data security

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking, savings, loans, and credit cards
• Ability to obtain necessary state and federal banking licenses within 90 days of hire
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience in relationship banking or sales within a financial institution
• Bilingual proficiency in English and Spanish to serve the diverse North Louisiana community
• Familiarity with CRM tools like Salesforce for client relationship management
• Certification in financial planning or anti-money laundering (AML) training
• Proven track record of meeting sales targets in a retail environment

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Knowledge of banking regulations (e.g., BSA, Reg E)
• Proficiency in financial product analysis
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and multitasking
• Digital literacy with banking software and apps
• Team collaboration and leadership
• Attention to detail for transaction accuracy
• Adaptability to market changes
• Ethical decision-making
• Presentation and communication skills
• Data entry and record-keeping
• Risk assessment and fraud detection

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym memberships, mental health support, and financial counseling
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive Chase employee perks such as discounted travel and banking services

JP Morgan Chase is an equal opportunity employer.