Relationship Banker - North Scottsdale Market - Scottsdale, AZ

Location: Scottsdale, AZ, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our North Scottsdale Market team in Scottsdale, AZ. As a Relationship Banker, you will play a pivotal role in delivering exceptional client experiences, embodying our core commitment to hospitality and personalized care. In this dynamic retail banking environment, you will serve as the primary point of contact for clients, helping them navigate their financial journeys with Chase's comprehensive suite of products, including checking and savings accounts, credit cards, mortgages, and investment options. Your focus will be on building lasting relationships within the vibrant North Scottsdale community, identifying opportunities to deepen client engagement, and driving branch success through proactive outreach and needs-based recommendations. Key to success in this role is your ability to foster trust and loyalty by listening attentively to client needs and providing tailored solutions that align with their life goals, whether it's funding a home purchase or planning for retirement. You will collaborate with branch colleagues, including specialists in wealth management and small business banking, to ensure seamless service delivery. Compliance and risk management are paramount, as you adhere to all regulatory standards while processing transactions efficiently and educating clients on secure digital banking tools like the Chase Mobile app. This position offers the chance to thrive in a supportive team atmosphere, contributing to JP Morgan Chase's mission of empowering clients to achieve financial well-being. We value professionals who are passionate about client service and eager to grow within one of the world's leading financial institutions. In the North Scottsdale Market, you'll engage with a diverse clientele, from local families to growing businesses, leveraging your sales acumen to meet performance goals and expand Chase's presence. Join us to make a meaningful impact, advance your career with ongoing training, and enjoy the rewards of working at JP Morgan Chase, where innovation meets tradition in financial services.

Key Responsibilities

• Build and maintain strong relationships with clients in the North Scottsdale market by understanding their financial needs and recommending tailored JP Morgan Chase products
• Deliver exceptional client experiences through personalized service, embodying Chase's hospitality commitment
• Conduct needs-based conversations to identify opportunities for deposit, lending, and investment solutions
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan applications
• Educate clients on digital banking tools, mobile apps, and online platforms to enhance their banking experience
• Collaborate with branch teams and specialists to refer complex needs to wealth management or mortgage experts
• Ensure compliance with all federal and state banking regulations while mitigating risks
• Prospect for new business through community events and referrals in the Scottsdale area
• Monitor client portfolios and follow up on service opportunities to drive retention and growth
• Contribute to branch goals by achieving sales targets for products like Chase Sapphire credit cards and auto loans

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Valid driver's license and ability to travel within the North Scottsdale market
• Strong understanding of banking products including checking, savings, loans, and credit cards
• Ability to work flexible hours including evenings and weekends
• Compliance with all regulatory requirements such as Bank Secrecy Act and anti-money laundering policies
• Proficiency in Microsoft Office Suite and basic financial software

Preferred Qualifications

• Previous experience as a Relationship Banker or Personal Banker at a major financial institution
• Bilingual skills, particularly Spanish, to serve diverse clients in Scottsdale
• Certification in financial planning or sales (e.g., CFP or Series 6/7 licenses)
• Experience with CRM systems like Salesforce for client relationship management
• Knowledge of local Scottsdale market dynamics and community involvement

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Financial product knowledge (deposits, loans, investments)
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and prioritization
• Digital literacy in banking platforms
• Regulatory compliance awareness
• Communication (verbal and written)
• Team collaboration and networking
• Analytical thinking for client needs assessment
• Adaptability to fast-paced environments
• Attention to detail in transaction processing
• Prospecting and lead generation
• Cultural sensitivity for diverse client base

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to Chase employee banking perks such as fee waivers and preferred rates on loans

JP Morgan Chase is an equal opportunity employer.