Relationship Banker - Penrose Plaza Branch - Philadelphia, PA

Location: Philadelphia, PA, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering a culture of inclusion and innovation in the financial services industry. As a Relationship Banker at our Penrose Plaza Branch in Philadelphia, PA, you will play a pivotal role in delivering exceptional client experiences that embody our hospitality-driven approach to banking. This position within our Consumer & Community Banking division involves building meaningful relationships with clients from diverse backgrounds in the Philadelphia community, helping them achieve their financial goals through personalized advice and access to our world-class products. You will thrive in a dynamic retail environment, leveraging JPMorgan Chase's extensive resources to provide solutions that range from everyday banking needs to more complex wealth-building strategies. Your day-to-day responsibilities will include greeting clients with genuine warmth, conducting needs-based consultations to recommend tailored products like Chase checking accounts, credit cards, or home lending options, and processing transactions with precision and efficiency. You will also identify opportunities to deepen client relationships by cross-selling services and referring to specialized teams for investments or business banking. Compliance and risk management are at the heart of everything we do at JPMorgan Chase, so you will ensure all interactions adhere to regulatory standards while maintaining the highest levels of confidentiality and security. Collaboration with branch colleagues and participation in local community initiatives will further enhance your impact, contributing to our mission of empowering clients and strengthening the Philadelphia economy. We value professionals who are passionate about client success and eager to grow within a leading global financial institution. This role offers the chance to develop your career through ongoing training, mentorship, and exposure to cutting-edge digital tools that are transforming banking. If you are driven, client-focused, and ready to join a team that prioritizes excellence and innovation, apply today to become a Relationship Banker at JPMorgan Chase's Penrose Plaza Branch.

Key Responsibilities

• Engage clients in the Penrose Plaza Branch to understand their financial needs and recommend appropriate JPMorgan Chase products such as checking accounts, credit cards, mortgages, and investment options
• Deliver exceptional hospitality by greeting clients warmly, resolving inquiries promptly, and ensuring a seamless banking experience
• Process transactions accurately, including deposits, withdrawals, and loan applications, while adhering to all compliance protocols
• Build and maintain long-term client relationships through proactive outreach, follow-ups, and personalized financial advice
• Identify cross-selling opportunities to deepen client relationships and grow branch revenue
• Collaborate with branch team members and specialists to support complex client needs, such as wealth management referrals
• Maintain up-to-date knowledge of JPMorgan Chase policies, digital tools, and industry regulations to provide informed guidance
• Contribute to branch goals by participating in community events and promoting financial literacy in Philadelphia
• Monitor and report on client feedback to improve service delivery and operational efficiency
• Ensure the security and confidentiality of client information in line with JPMorgan Chase's risk management standards

Required Qualifications

• High school diploma or equivalent required; college degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or sales within the financial services industry
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain necessary state and federal banking licenses, such as NMLS registration
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Bachelor's degree in finance, economics, or a related discipline
• Previous experience in a JPMorgan Chase branch or similar high-volume retail environment
• Bilingual proficiency, particularly in Spanish, to serve Philadelphia's diverse community
• Sales experience with a proven track record of meeting or exceeding performance targets
• Knowledge of community banking trends and local economic factors in Philadelphia

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Knowledge of banking regulations (e.g., BSA, AML, Reg E)
• Digital banking platform proficiency (e.g., Chase Mobile App, online portals)
• Financial product expertise (deposits, loans, investments)
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management in a fast-paced environment
• Team collaboration and leadership
• Data entry accuracy and attention to detail
• Adaptability to client needs and market changes
• Ethical decision-making
• Public speaking for client presentations
• Basic financial analysis
• Multitasking during peak branch hours

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase common stock
• Wellness programs including gym memberships, mental health resources, and fitness challenges
• Performance-based incentives and annual bonuses tied to branch and individual goals
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.