Relationship Banker - Peoria and 30th - Phoenix, AZ - Bilingual English and Spanish Required

Location: Phoenix, AZ, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Relationship Banker at our Peoria and 30th branch in Phoenix, AZ, you will play a pivotal role in delivering exceptional client experiences that embody our core values of hospitality and trust. Bilingual in English and Spanish, you will serve a diverse community by building meaningful relationships, understanding unique financial needs, and recommending tailored products such as checking accounts, mortgages, credit cards, and investment options from one of the world's most respected financial institutions. Your day-to-day responsibilities will include engaging clients face-to-face and via digital channels, processing transactions with precision, and identifying opportunities to deepen relationships through cross-selling JPMorgan Chase's comprehensive suite of services. You will collaborate with branch teams to meet sales targets while ensuring compliance with federal regulations like the Bank Secrecy Act. This role demands a client-first mindset, where your ability to listen, advise, and resolve issues promptly will drive client loyalty and contribute to the branch's success in a competitive financial services landscape. We value growth and offer robust training programs to enhance your expertise in financial advising and digital banking. Joining JPMorgan Chase means becoming part of a supportive culture that prioritizes work-life balance, professional development, and community impact. If you are passionate about finance, thrive in dynamic environments, and are eager to make a difference in clients' lives, this position provides an exciting opportunity to advance your career in banking.

Key Responsibilities

• Engage clients in the Peoria and 30th branch locations to understand their financial needs and recommend appropriate JPMorgan Chase banking solutions
• Deliver exceptional hospitality by building long-term relationships and providing personalized service to diverse clients
• Process transactions accurately, including deposits, withdrawals, and loan applications, while adhering to compliance standards
• Promote and sell JPMorgan Chase products such as checking/savings accounts, credit cards, mortgages, and investment services
• Utilize bilingual skills to serve Spanish-speaking clients effectively and enhance accessibility
• Identify opportunities for referrals to specialists in wealth management or small business banking
• Maintain branch standards for security, cleanliness, and client experience
• Collaborate with team members to achieve branch sales goals and client satisfaction metrics
• Stay updated on JPMorgan Chase policies, industry regulations, and product innovations
• Handle client inquiries and resolve issues promptly to ensure high Net Promoter Scores

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Bilingual proficiency in English and Spanish required
• At least 1-2 years of customer service or sales experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work flexible hours, including evenings and weekends
• Valid driver's license and reliable transportation for branch coverage in Peoria and 30th areas
• Compliance with all regulatory requirements, including background checks and FINRA registration if applicable

Preferred Qualifications

• Prior experience in a banking or financial institution
• Sales experience meeting or exceeding targets
• Knowledge of JPMorgan Chase products and digital banking tools
• Experience in a multicultural or bilingual customer-facing role
• Certification in financial services or customer relationship management

Required Skills

• Excellent verbal and written communication skills
• Bilingual fluency in English and Spanish
• Strong customer service and relationship-building abilities
• Sales acumen and consultative selling techniques
• Proficiency in banking software and digital tools like Chase Mobile app
• Attention to detail for accurate transaction processing
• Problem-solving and conflict resolution skills
• Knowledge of financial products including loans, deposits, and investments
• Time management and multitasking in a fast-paced environment
• Team collaboration and leadership potential
• Regulatory compliance awareness (e.g., BSA, AML)
• Cultural sensitivity for diverse client interactions
• Basic financial literacy and advisory skills
• Adaptability to branch operations and client needs
• Proficiency in Microsoft Office and CRM systems

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career development resources and mentorship programs

JP Morgan Chase is an equal opportunity employer.