Relationship Banker - Radio City - New York, NY

Location: New York, NY, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker for our vibrant Radio City branch in New York, NY, to deliver exceptional client experiences that embody our core values of hospitality and client care. As a key member of our Relationship Bankers team, you will serve as the face of the bank, helping clients navigate their financial journeys with personalized solutions from our comprehensive suite of products, including Chase checking and savings accounts, credit cards, mortgages, and investment options. In this dynamic role, you will foster meaningful relationships with a diverse clientele in one of the world's most iconic locations, contributing to JPMorgan Chase's mission of enabling economic opportunity for all. Your day-to-day responsibilities will involve engaging clients through warm, consultative interactions to uncover their needs and recommend tailored financial strategies that align with their goals, whether it's starting a savings plan, applying for a home loan, or exploring wealth management services through J.P. Morgan Private Bank. You will handle a variety of transactions with precision, ensure seamless digital integrations for tech-savvy New Yorkers, and collaborate with branch specialists to provide end-to-end support. Compliance and security are paramount; you'll uphold the highest standards of regulatory adherence, including AML and KYC protocols, while promoting financial literacy in the community. We value bankers who thrive in a fast-paced, client-focused environment and are passionate about driving positive outcomes. This position offers the opportunity to grow within a global leader in financial services, with access to ongoing training on emerging trends like sustainable investing and fintech innovations. If you are enthusiastic about building lasting client partnerships and contributing to JPMorgan Chase's legacy of excellence, join us at the Radio City branch to make a real impact in the heart of New York.

Key Responsibilities

• Engage clients in the Radio City branch to understand their financial needs and recommend personalized banking solutions from JPMorgan Chase's portfolio
• Process transactions accurately and efficiently, including deposits, withdrawals, and account openings while adhering to compliance standards
• Build and maintain long-term client relationships to drive retention and cross-sell opportunities for products like mortgages, investments, and wealth management services
• Deliver exceptional hospitality by creating a welcoming branch environment and resolving client inquiries promptly
• Collaborate with branch team members and specialists to provide holistic financial advice and referrals to JPMorgan's broader ecosystem
• Monitor client portfolios for opportunities to enhance their financial well-being, such as upgrading to premium accounts or introducing Chase Sapphire credit options
• Ensure all interactions comply with federal regulations, including anti-money laundering (AML) protocols and Know Your Customer (KYC) requirements
• Participate in community outreach events in New York to promote JPMorgan Chase's commitment to local financial inclusion
• Utilize CRM tools to track client interactions and follow up on leads to meet sales goals
• Stay updated on industry trends and JPMorgan's product innovations to provide informed guidance

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 1-2 years of customer service or sales experience in a retail or financial services environment
• Strong understanding of banking products and services, including checking, savings, loans, and credit cards
• Ability to obtain necessary state and federal licenses (e.g., NMLS registration) within regulatory timelines
• Proficiency in basic computer skills and financial software applications
• Excellent communication skills with the ability to build rapport with diverse clients
• Availability to work flexible hours, including weekends and evenings as needed

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Prior experience in a banking or financial advisory role at a major institution
• Bilingual proficiency, particularly in Spanish, given the diverse client base in New York
• Sales experience exceeding targets in a commission-based environment
• Knowledge of JPMorgan Chase's digital banking platforms and mobile apps

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Knowledge of banking regulations and compliance
• Proficiency in Microsoft Office Suite and banking software like Teller Systems
• Active listening and empathy for client needs
• Problem-solving in high-pressure environments
• Time management and multitasking abilities
• Financial product knowledge (e.g., loans, investments)
• Digital literacy for online banking tools
• Team collaboration and leadership
• Adaptability to diverse cultural backgrounds
• Attention to detail for transaction accuracy
• Persuasive communication skills
• Risk assessment and fraud detection
• Goal-oriented mindset for meeting KPIs

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and certifications in finance
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial counseling
• Performance-based bonuses and incentives tied to client satisfaction and sales targets
• Access to exclusive employee perks, such as priority banking services and cultural event discounts in New York

JP Morgan Chase is an equal opportunity employer.