Relationship Banker - Rochester, NY

Location: Rochester, NY, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dynamic Relationship Banker to join our Rochester, NY branch team. In this pivotal role, you will take a lead in acquiring, managing, and retaining meaningful customer relationships that deliver outstanding experiences aligned with our commitment to being the world's most respected financial services firm. As a Relationship Banker, you will serve as the primary point of contact for clients in the Rochester community, helping them navigate their financial journeys with personalized advice on banking, lending, and investment solutions. Your efforts will directly contribute to branch growth and customer loyalty in a competitive market, leveraging JPMorgan Chase's global resources to provide innovative and secure financial services. Key to success in this position is your ability to deeply understand customer needs and recommend tailored products such as Chase checking and savings accounts, mortgages, credit cards, and pathways to our wealth management services. You will proactively engage with prospects through local networking, referrals, and digital channels, while managing an active portfolio to ensure high retention rates. Collaboration with branch colleagues, including tellers and specialists, will be essential to deliver seamless service, resolve complex issues, and meet sales targets ethically. Compliance with all regulatory standards, including those from the FDIC and SEC, is paramount to upholding JPMorgan Chase's reputation for integrity. We value bankers who thrive in a fast-paced, customer-centric environment and are passionate about financial empowerment. This role offers the opportunity to grow within one of the largest banks in the U.S., with access to ongoing training on emerging fintech trends and leadership development programs. If you are results-oriented, relationship-focused, and eager to make a positive impact in Rochester, NY, join JPMorgan Chase and help shape the future of banking for our clients.

Key Responsibilities

• Build and maintain strong relationships with customers by understanding their financial needs and recommending appropriate JPMorgan Chase products and services
• Proactively acquire new customer relationships through community outreach, referrals, and networking in the Rochester, NY market
• Manage a portfolio of client accounts, ensuring timely follow-ups, issue resolution, and retention strategies to deliver exceptional customer experiences
• Conduct financial consultations, including needs assessments for checking, savings, mortgages, credit cards, and investment options
• Collaborate with branch teams and specialists to facilitate complex transactions and referrals to wealth management or lending experts
• Drive branch performance by meeting sales goals for deposits, loans, and fee-based services while adhering to ethical sales practices
• Ensure compliance with federal and state regulations, including anti-money laundering (AML) protocols and Know Your Customer (KYC) requirements
• Utilize JPMorgan Chase's CRM systems to track customer interactions, opportunities, and feedback for continuous improvement
• Participate in local community events to enhance JPMorgan Chase's brand presence and support financial literacy initiatives in Rochester

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Valid driver's license and ability to travel within the Rochester, NY area
• Strong understanding of banking products, including deposits, loans, and investment services
• Ability to work flexible hours, including evenings and weekends, to meet customer needs
• Compliance with all regulatory requirements, including FINRA and state banking licenses where applicable

Preferred Qualifications

• Bachelor's degree in finance, economics, or a related discipline
• Previous experience in relationship management or sales within a financial institution
• Bilingual proficiency in English and Spanish to serve diverse Rochester communities
• Knowledge of JPMorgan Chase's digital banking platforms and tools

Required Skills

• Customer relationship management
• Sales and negotiation techniques
• Financial product knowledge (deposits, loans, investments)
• Regulatory compliance (AML, KYC, FINRA)
• CRM software proficiency (e.g., Salesforce or JPMorgan systems)
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and prioritization
• Communication (verbal and written)
• Digital banking tools and mobile app support
• Community engagement and networking
• Analytical skills for financial needs assessment
• Team collaboration and leadership
• Adaptability to fast-paced environments
• Ethical decision-making in financial advising

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase common stock
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Performance-based bonuses and incentives tied to relationship banking goals

JP Morgan Chase is an equal opportunity employer.