Relationship Banker-Rogers-Rogers, MN

Location: Rogers, MN, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker for our Rogers, MN branch to deliver exceptional client experiences that embody our commitment to hospitality and client care. As a key member of our Relationship Bankers team, you will serve as the primary point of contact for clients, helping them navigate their financial journeys with personalized advice and innovative solutions. In this role, you will leverage JP Morgan Chase's extensive suite of banking products—including checking and savings accounts, mortgages, credit cards, and wealth management services—to build lasting relationships and drive client satisfaction in the Rogers community. Your day-to-day responsibilities will include conducting in-depth client consultations to identify financial goals, recommending tailored products from JP Morgan Chase's portfolio, and ensuring seamless transaction processing while adhering to strict regulatory standards. You will collaborate with branch colleagues and specialists to address complex needs, such as investment planning or small business lending, all while upholding our core values of integrity, excellence, and inclusion. This position offers the opportunity to contribute to JP Morgan Chase's mission of enabling economic opportunity for all, particularly in the dynamic financial services landscape of Minnesota. We value professionals who thrive in a fast-paced environment and are passionate about empowering clients to achieve financial success. Joining JP Morgan Chase means access to world-class training, career growth opportunities, and a supportive culture that recognizes your contributions. If you are enthusiastic about client advocacy and ready to make a meaningful impact in Rogers, MN, apply today to become part of one of the world's leading financial institutions.

Key Responsibilities

• Build and maintain long-term relationships with clients by understanding their financial needs and providing tailored banking solutions
• Deliver exceptional client experiences in line with JP Morgan Chase's hospitality standards, including greeting clients and resolving inquiries promptly
• Promote and sell JP Morgan Chase banking products such as deposits, loans, mortgages, and investment services to meet sales goals
• Conduct needs-based assessments to recommend appropriate financial products and services
• Ensure compliance with all regulatory requirements, including KYC, AML, and fair lending practices
• Collaborate with branch team members and specialists to support complex client needs
• Manage client portfolios, including account openings, maintenance, and transaction processing
• Participate in community events to enhance JP Morgan Chase's local presence in Rogers, MN
• Monitor market trends and educate clients on financial opportunities and risks
• Handle escalated client issues with empathy and efficiency to uphold brand reputation

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to obtain necessary state and federal banking licenses and certifications
• Proficiency in using banking software and CRM systems
• Excellent communication and interpersonal skills for client interactions
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Familiarity with JP Morgan Chase's digital banking platforms and tools
• Bilingual proficiency in English and Spanish or another local language
• Experience in community involvement or client outreach programs
• Advanced certifications such as Certified Financial Planner (CFP) or equivalent

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance (KYC, AML, BSA)
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital literacy in banking software (e.g., core banking systems)
• Time management and prioritization
• Team collaboration and leadership
• Analytical skills for financial assessments
• Communication (verbal and written)
• Adaptability to client needs and market changes
• Attention to detail in transaction processing
• Ethical decision-making
• Community engagement and networking

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family benefits for work-life balance
• Access to JP Morgan Chase's global career development resources and training

JP Morgan Chase is an equal opportunity employer.