Relationship Banker SB - Jacksonville North - Baymeadows Village

Location: Jacksonville, FL, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering strong client relationships and delivering unparalleled hospitality in the financial services industry. As a Relationship Banker in our Jacksonville North - Baymeadows Village branch, you will play a pivotal role in creating exceptional experiences for our clients. This position involves serving as the primary point of contact for retail banking customers, helping them navigate a wide array of personalized financial solutions tailored to their unique needs. Whether assisting with everyday transactions or guiding clients toward more complex offerings like mortgages, investments, or credit solutions, you will embody our core values of trust, innovation, and client-centric service in the vibrant Jacksonville community. Your day-to-day responsibilities will include engaging clients face-to-face and through digital channels to uncover opportunities for growth in their financial portfolios. You will leverage JPMorgan Chase's robust suite of products, including Chase checking and savings accounts, Sapphire credit cards, and wealth management referrals, to build lasting partnerships. By promoting our industry-leading mobile app and online platforms, you will empower clients to manage their finances seamlessly. Collaboration with branch colleagues and specialists will be key to providing holistic advice, while ensuring all activities align with federal and state regulations to maintain the highest standards of integrity and security. We seek motivated individuals who thrive in a dynamic retail banking environment and are passionate about helping clients achieve their financial goals. This role offers the chance to contribute to JPMorgan Chase's mission of enabling economic opportunity on a global scale, right from our welcoming Baymeadows Village location. With opportunities for professional growth, competitive compensation, and a supportive culture, joining our team means becoming part of one of the world's leading financial institutions dedicated to innovation and excellence in client care.

Key Responsibilities

• Engage clients in the Baymeadows Village branch to understand their financial needs and recommend appropriate JPMorgan Chase products such as checking, savings, loans, and investment options
• Deliver exceptional client experiences by providing personalized service and resolving inquiries efficiently
• Build and maintain long-term relationships with clients to drive loyalty and increase wallet share
• Process transactions accurately, including deposits, withdrawals, and account openings while adhering to compliance standards
• Promote digital banking solutions to enhance client convenience and adoption of Chase mobile app and online services
• Collaborate with branch team members and specialists to refer complex needs to wealth management or mortgage experts
• Identify sales opportunities through proactive outreach and community engagement in the Jacksonville North area
• Ensure all interactions comply with regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Contribute to branch goals by meeting or exceeding sales targets for products like credit cards and home lending
• Maintain a welcoming branch environment that embodies JPMorgan Chase's hospitality commitment

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to obtain necessary state and federal licenses (e.g., Series 6 and 63 if applicable)
• Proficiency in basic computer skills and financial software
• Excellent communication and interpersonal skills
• Availability to work flexible hours, including weekends

Preferred Qualifications

• Prior experience in sales or relationship management within the financial sector
• Knowledge of JPMorgan Chase's digital banking platforms
• Bilingual proficiency in English and Spanish, given the diverse client base in Jacksonville
• Experience with CRM systems and client data management
• Certification in financial planning or related field

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Knowledge of banking regulations and compliance
• Proficiency in Microsoft Office and banking software
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and multitasking
• Financial product knowledge (e.g., deposits, loans, investments)
• Digital literacy for online banking tools
• Team collaboration and leadership
• Attention to detail for transaction accuracy
• Adaptability to client needs and market changes
• Persuasive communication skills
• Data analysis for client profiling
• Cultural sensitivity for diverse clientele

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs and gym membership discounts
• Parental leave and family support benefits
• Access to JPMorgan Chase's global career development resources and internal mobility opportunities

JP Morgan Chase is an equal opportunity employer.