Relationship Banker - Scottsdale Market - Scottsdale, AZ

Location: Scottsdale, AZ, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our dynamic team in the Scottsdale market. As a Relationship Banker, you will be at the forefront of delivering exceptional client experiences, embodying our core values of hospitality and client care. In this role, you will build meaningful relationships with individuals and businesses in the vibrant Scottsdale community, helping them achieve their financial goals through our comprehensive suite of banking products and services. Your day-to-day will involve consulting with clients to understand their unique needs, recommending personalized solutions such as checking and savings accounts, mortgages, and credit options, while ensuring every interaction reflects Chase's commitment to trust and excellence in the financial services industry. Key to success in this position is your ability to drive client engagement and growth within the branch. You will proactively identify opportunities to deepen relationships by referring clients to our specialized teams for wealth management, investments, or small business lending, contributing to JP Morgan Chase's overall mission of empowering clients to pursue their dreams. Operating in a fast-paced retail banking environment, you will handle transactions with precision, educate clients on innovative digital tools like our Chase Mobile app, and maintain the highest standards of compliance with federal regulations. Collaboration with fellow team members will be essential to meet sales targets and create a welcoming atmosphere that sets us apart in the competitive Scottsdale financial landscape. We value professionals who thrive on building lasting connections and are passionate about financial wellness. This role offers a rewarding opportunity to grow your career at one of the world's leading financial institutions, with access to robust training, mentorship, and advancement paths. If you are enthusiastic about client service and ready to make a tangible impact in the lives of Scottsdale residents, join JP Morgan Chase and help shape the future of banking.

Key Responsibilities

• Engage clients in the Scottsdale market to understand their financial needs and recommend tailored banking solutions from JP Morgan Chase
• Open and maintain personal and business accounts, including deposits, loans, and credit products while ensuring compliance
• Deliver exceptional hospitality by providing personalized service and resolving client inquiries promptly
• Identify opportunities to deepen client relationships by referring to investment, mortgage, or wealth management services
• Process transactions accurately and securely, adhering to Chase's risk management protocols
• Educate clients on digital banking tools, mobile apps, and online platforms to enhance their experience
• Collaborate with branch team members to achieve sales goals and foster a client-centric environment
• Monitor client portfolios for service opportunities and follow up to ensure satisfaction
• Maintain up-to-date knowledge of Chase products, market trends, and regulatory changes
• Contribute to community outreach in Scottsdale to build brand loyalty and attract new clients

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking, savings, loans, and credit cards
• Ability to obtain and maintain necessary licenses such as NMLS registration
• Proficiency in using banking software and CRM systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience in a relationship banking role at a major financial institution
• Bilingual proficiency, particularly in Spanish, to serve the Scottsdale market's diverse clientele
• Sales experience in financial products with a track record of meeting or exceeding targets
• Familiarity with wealth management basics and referral processes to JP Morgan advisors
• Certification in financial planning or customer relationship management

Required Skills

• Customer relationship management
• Sales and consultative selling
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital literacy in banking software
• Time management and prioritization
• Team collaboration
• Attention to detail
• Adaptability to market changes
• Ethical decision-making
• Presentation and communication skills
• Data analysis for client insights
• Networking and referral generation

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable
• Access to JP Morgan's global learning resources and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.