Relationship Banker - Seven Hills Tower, Aurora CO - Metro Southeast

Location: Aurora, CO, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker to join our Seven Hills Tower branch in Aurora, CO, within the Metro Southeast market. As a Relationship Banker, you will be the face of our commitment to exceptional client experiences, embodying the hospitality and personalized care that define Chase's service model. In this role, you will interact daily with a diverse clientele, helping them navigate their financial journeys by offering comprehensive banking solutions tailored to their unique needs. From opening everyday accounts to advising on investment opportunities, you will play a pivotal role in fostering trust and loyalty in one of the fastest-growing regions of Colorado. Your primary focus will be on building meaningful relationships with individual and small business clients, conducting thorough financial assessments, and recommending products like Chase checking and savings accounts, credit cards, mortgages, and wealth management services. You will handle transactions efficiently, resolve inquiries with empathy, and educate clients on our innovative digital tools, such as the Chase Mobile app, to empower their financial independence. Compliance is key; you will adhere to all banking regulations, including anti-money laundering protocols, while collaborating with your branch team to meet sales goals and enhance overall performance. JPMorgan Chase offers a dynamic environment where your contributions directly impact client success and community growth in Aurora. We value professionals who thrive in a fast-paced setting, demonstrate strong ethical standards, and are passionate about delivering hospitality in financial services. Join us to advance your career while making a tangible difference in the lives of our clients.

Key Responsibilities

• Engage with clients at the Seven Hills Tower branch in Aurora, CO, to understand their financial goals and provide tailored banking solutions
• Open and maintain various deposit and credit accounts, including checking, savings, CDs, mortgages, and personal loans
• Promote and sell JPMorgan Chase products such as Chase Sapphire credit cards, investment services, and wealth management options
• Deliver exceptional hospitality by resolving client inquiries, processing transactions, and ensuring a seamless banking experience
• Build and nurture long-term relationships with individual and small business clients in the Metro Southeast community
• Conduct financial needs assessments and recommend appropriate products to enhance client satisfaction and loyalty
• Ensure compliance with all regulatory requirements, including KYC, AML, and fraud prevention protocols
• Collaborate with branch team members to achieve sales targets and contribute to branch performance metrics
• Educate clients on digital banking tools, including Chase Mobile app and online platforms, to support self-service options
• Monitor client portfolios for opportunities to upsell or refer to specialized Chase services like private banking

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to obtain necessary licenses such as Series 6 and 63 within 120 days of hire
• Proficiency in using banking software and CRM systems
• Excellent communication skills with a focus on building long-term client relationships
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience in a relationship banking role at a major financial institution
• Bilingual proficiency in English and Spanish, given the diverse community in Aurora, CO
• Familiarity with JPMorgan Chase's digital banking platforms and mobile apps
• Experience in sales and cross-selling financial products to meet client needs
• Knowledge of local market dynamics in the Metro Southeast area of Aurora, CO

Required Skills

• Customer service excellence
• Sales and relationship-building
• Financial product knowledge
• Regulatory compliance awareness
• Digital banking proficiency
• Problem-solving and conflict resolution
• Active listening and empathy
• Time management and multitasking
• Data entry and transaction processing
• Team collaboration
• Analytical thinking for client needs assessment
• Communication (verbal and written)
• Adaptability to branch environment
• Fraud detection and risk management
• Cross-selling techniques

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and 10 paid holidays annually
• Tuition reimbursement program for professional development and certifications
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Parental leave benefits with up to 16 weeks of paid leave for new parents
• Performance-based bonuses and incentives tied to client satisfaction and sales goals

JP Morgan Chase is an equal opportunity employer.