Relationship Banker - Silicon Valley Market - Cupertino, CA

Location: Cupertino, CA, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our Silicon Valley Market team in Cupertino, CA. As a key member of our branch network, you will play a pivotal role in delivering the renowned Chase hospitality experience, helping clients navigate their financial journeys with personalized guidance. In this dynamic role, you will embody our commitment to client care by building meaningful relationships, understanding unique needs in the tech-savvy Silicon Valley community, and offering solutions from our comprehensive suite of banking, lending, and investment products. Your ability to combine empathy with expertise will drive client satisfaction and loyalty in a market known for innovation and high expectations. The responsibilities of a Relationship Banker extend beyond transactions to proactive advisory services. You will engage with a diverse clientele, from startups to established professionals, recommending tailored options like Chase Sapphire banking, home equity lines, or wealth management referrals to our JP Morgan advisors. Success in this position requires a deep understanding of financial regulations, sales acumen to meet branch goals, and a passion for fostering trust. You will collaborate with colleagues to create an inclusive branch atmosphere, participate in local community events, and leverage digital tools to enhance client interactions, all while upholding the highest standards of security and compliance. Joining JP Morgan Chase means becoming part of a global leader in financial services with a legacy of excellence. In Cupertino, you will contribute to our mission of empowering clients in one of the world's most influential tech hubs. We offer robust professional development, competitive compensation, and a supportive culture that values work-life balance. If you thrive in a client-focused environment and are excited about the intersection of finance and technology, this role provides an opportunity to grow your career while making a tangible impact on clients' financial well-being.

Key Responsibilities

• Engage clients in the Silicon Valley market to understand their financial needs and recommend tailored banking solutions from JP Morgan Chase's portfolio
• Deliver exceptional hospitality by providing personalized service, resolving inquiries, and fostering long-term relationships
• Open and maintain various deposit and credit accounts, ensuring all documentation complies with regulatory standards
• Promote and sell JP Morgan Chase products such as credit cards, mortgages, and investment services to meet sales goals
• Conduct financial consultations to educate clients on wealth management options and digital banking tools
• Monitor client portfolios for opportunities to enhance services, including referrals to specialized JP Morgan advisors
• Ensure adherence to all Chase policies, anti-money laundering procedures, and risk management protocols
• Collaborate with branch team members to create a welcoming environment and support community initiatives in Cupertino
• Handle cash transactions and reconciliations accurately while maintaining security best practices
• Stay updated on industry trends, particularly in tech-driven finance, to provide relevant advice to Silicon Valley clients

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking, savings, loans, and investment options
• Ability to obtain and maintain necessary licenses such as Series 6 and 63 within 120 days of hire
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience in a relationship banking role at a major financial institution
• Bilingual proficiency in English and Mandarin or another language common in Silicon Valley
• Familiarity with digital banking tools and fintech integrations
• Proven track record in sales and cross-selling financial products
• Experience working in a high-net-worth client environment

Required Skills

• Customer relationship management
• Sales and negotiation techniques
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital literacy in banking apps
• Data analysis for client needs assessment
• Team collaboration and leadership
• Time management and multitasking
• Attention to detail in transactions
• Adaptability to fast-paced environments
• Cross-cultural communication
• Risk assessment and mitigation
• Presentation and advisory skills

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and certifications in finance
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Cupertino location
• Access to JP Morgan Chase's global learning resources and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.