Relationship Banker - Skyland Town Center - Washington, DC

Location: Washington, DC, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our Skyland Town Center branch in Washington, DC. As a Relationship Banker, you will be at the forefront of delivering exceptional client experiences, embodying our core values of hospitality and client-centric care. In this role, you will serve as a trusted advisor to a diverse clientele in the vibrant Washington, DC community, helping them navigate their financial journeys with personalized solutions from Chase's comprehensive suite of banking, lending, and investment products. Your day-to-day will involve building lasting relationships, uncovering client needs through meaningful conversations, and recommending tailored options such as checking and savings accounts, credit cards, mortgages, and wealth management referrals, all while ensuring seamless and secure transactions. The ideal candidate thrives in a fast-paced branch environment, leveraging strong interpersonal skills to foster loyalty and drive business growth. You will collaborate with branch colleagues, including tellers and specialists, to provide holistic financial guidance and promote Chase's digital innovations like mobile banking and online tools. Compliance is paramount; you will adhere to all regulatory standards, including anti-money laundering protocols and fair lending practices, while contributing to the branch's success through proactive sales efforts and community engagement initiatives at Skyland Town Center. This position offers the opportunity to make a tangible impact on clients' financial well-being in one of the nation's most dynamic markets. JP Morgan Chase is committed to fostering an inclusive workplace where diverse perspectives drive innovation in financial services. As a Relationship Banker, you will benefit from robust professional development resources, competitive compensation, and a supportive culture that prioritizes work-life balance. If you are passionate about finance, excel at client interactions, and eager to advance your career with a global leader, join our team and help shape the future of banking in Washington, DC.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend personalized banking solutions from JP Morgan Chase's portfolio
• Open and maintain various deposit and credit accounts while ensuring accurate documentation and compliance
• Process transactions including deposits, withdrawals, and transfers with a focus on efficiency and security
• Educate clients on digital banking options, fraud prevention, and financial wellness programs offered by Chase
• Collaborate with branch team members and specialists to deliver holistic financial advice and referrals to wealth management services
• Identify cross-selling opportunities for products like mortgages, credit cards, and investment accounts to deepen client relationships
• Maintain a high standard of client service, embodying Chase's hospitality principles in every interaction
• Monitor account activity for potential risks and adhere to all federal and state banking regulations
• Participate in community outreach events at Skyland Town Center to promote Chase's commitment to local economic growth
• Track and report on client interactions using CRM tools to support branch performance metrics

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to obtain necessary licenses such as Series 6 and 63 within 120 days of hire
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Compliance with all regulatory requirements including AML, KYC, and fair lending practices

Preferred Qualifications

• Previous experience in a branch banking environment at a major financial institution
• Bilingual proficiency, particularly in Spanish or other languages spoken in the Washington, DC community
• Familiarity with digital banking tools and mobile app integrations
• Sales experience in financial products with a track record of meeting or exceeding targets
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital literacy in banking platforms
• Time management and multitasking
• Team collaboration
• Attention to detail
• Adaptability to client needs
• Basic financial analysis
• Communication (verbal and written)
• Ethical decision-making
• Cultural sensitivity for diverse communities

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off including vacation, sick days, and parental leave
• Tuition reimbursement program for advancing education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym membership reimbursements and mental health support
• Performance-based bonuses and incentives tied to client satisfaction and sales goals
• Professional development opportunities through Chase's internal training and leadership programs

JP Morgan Chase is an equal opportunity employer.