Relationship Banker - South Philadelphia Branch - Philadelphia, PA

Location: Philadelphia, PA, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker for our South Philadelphia Branch in Philadelphia, PA, to deliver exceptional client experiences that embody our core values of hospitality and client care. As a key member of our branch team, you will serve as the primary point of contact for clients, helping them navigate their financial journeys with personalized solutions from Chase's comprehensive suite of banking, lending, and investment products. In this role, you will foster meaningful relationships with a diverse South Philadelphia community, promoting financial wellness and driving branch success through proactive engagement and expert advice. Your day-to-day responsibilities will include greeting clients warmly, assessing their needs through in-depth conversations, and recommending tailored products such as checking and savings accounts, credit cards, mortgages, and wealth management services. You will handle transactions with precision, educate clients on innovative digital tools like the Chase Mobile app, and collaborate with colleagues to meet sales targets while maintaining the highest standards of compliance and risk management. This position offers the opportunity to contribute to JP Morgan Chase's mission of empowering clients to achieve their financial goals in a supportive, inclusive environment. We value professionals who thrive in dynamic retail settings and are passionate about making a positive impact. Join our team to leverage your customer-focused skills in a role that combines sales acumen with genuine care, all while benefiting from JP Morgan Chase's renowned training programs and career growth opportunities in the financial services industry.

Key Responsibilities

• Engage with clients in the South Philadelphia Branch to understand their financial needs and recommend appropriate JP Morgan Chase banking solutions
• Open and maintain various deposit accounts, loans, and credit products while ensuring compliance with Chase policies
• Build and nurture long-term client relationships to drive customer loyalty and increase branch revenue
• Process transactions accurately, including deposits, withdrawals, and wire transfers, while providing exceptional service
• Identify opportunities for cross-selling Chase wealth management, investment, and mortgage products
• Educate clients on digital banking tools, such as Chase Mobile app and online platforms, to enhance their experience
• Collaborate with branch team members to achieve sales goals and deliver a seamless hospitality-driven client experience
• Monitor client accounts for potential issues and proactively resolve them to uphold Chase's commitment to client care
• Adhere to all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Participate in community outreach events in South Philadelphia to promote Chase's brand and services

Required Qualifications

• High school diploma or equivalent required; college degree preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work flexible hours, including weekends and evenings
• Valid driver's license and ability to travel to local branches if needed
• Proficiency in basic computer skills and Microsoft Office applications
• Compliance with all regulatory requirements, including background checks

Preferred Qualifications

• Bachelor's degree in finance, business, or related field
• Prior experience in sales or relationship management within the financial services industry
• Bilingual proficiency, particularly in Spanish, to serve diverse Philadelphia communities
• Certification in financial services, such as Series 6 or 7 licenses
• Experience with CRM systems like Salesforce

Required Skills

• Customer service excellence
• Sales and relationship building
• Knowledge of banking regulations
• Financial product expertise
• Active listening and communication
• Problem-solving and conflict resolution
• Time management and multitasking
• Digital literacy and tech adaptability
• Attention to detail and accuracy
• Team collaboration and leadership
• Cultural sensitivity for diverse clients
• Analytical thinking for client needs assessment
• Resilience in a fast-paced environment
• Ethical decision-making
• Basic financial advisory skills

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Parental leave and family benefits through Chase's family care initiatives
• Access to exclusive employee discounts and Chase financial wellness resources

JP Morgan Chase is an equal opportunity employer.