Relationship Banker - Watertown Area, MA

Location: Watertown, MA, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to delivering exceptional client experiences that embody our core values of hospitality and innovation in the financial services industry. As a Relationship Banker in the Watertown Area, MA, you will serve as the primary point of contact for clients seeking personalized banking solutions. This role involves greeting clients with warmth, understanding their unique financial goals, and recommending a suite of JPMorgan Chase products such as checking and savings accounts, credit cards, mortgages, and investment services. Operating from our state-of-the-art branch in Watertown, you will contribute to a welcoming environment that fosters trust and long-term relationships, while driving branch performance through proactive client engagement and sales initiatives. Your day-to-day responsibilities will include processing a variety of transactions with precision and efficiency using Chase's advanced digital tools, resolving inquiries to ensure client satisfaction, and identifying opportunities to deepen client relationships by cross-selling relevant products. You will collaborate with a dynamic team of bankers and specialists to support community-focused initiatives in Watertown, such as financial education workshops, aligning with JPMorgan Chase's mission to empower local communities. Compliance is paramount; you will adhere to all federal regulations, including those from the FDIC and OCC, while maintaining the highest standards of data security and ethical practices in every interaction. This position offers a rewarding opportunity to grow within one of the world's leading financial institutions, where your passion for client care can make a tangible impact. With access to robust training programs, career advancement paths, and competitive compensation, you will thrive in a supportive culture that values diversity, inclusion, and professional development. If you are enthusiastic about finance and dedicated to exceptional service, join JPMorgan Chase as a Relationship Banker and help shape the financial futures of our Watertown clients.

Key Responsibilities

• Engage clients in the Watertown area to understand their financial needs and recommend tailored JPMorgan Chase products and services
• Open and maintain various deposit and credit accounts while ensuring all documentation complies with regulatory requirements
• Provide expert advice on personal banking, lending solutions, and wealth management options to enhance client satisfaction
• Process transactions accurately and efficiently, including deposits, withdrawals, and wire transfers using Chase's proprietary systems
• Build and nurture long-term client relationships through proactive outreach, follow-ups, and personalized financial planning sessions
• Identify cross-selling opportunities for Chase credit cards, mortgages, and investment products to meet branch sales goals
• Resolve client inquiries and issues promptly, escalating complex matters to senior team members as needed
• Maintain branch security protocols and adhere to anti-money laundering (AML) and know-your-customer (KYC) policies
• Collaborate with branch team to support community events and financial literacy initiatives in Watertown, MA
• Track and report on client portfolio performance to ensure alignment with JPMorgan Chase's hospitality standards

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to obtain and maintain necessary licenses such as Series 6 and 63, or willingness to pursue
• Proficiency in Microsoft Office Suite and core banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Bilingual proficiency, particularly in Spanish or other languages spoken in the Watertown community
• Familiarity with JPMorgan Chase's digital banking platforms and mobile apps
• Certification in financial planning or customer relationship management (CRM) tools
• Experience working in a high-volume branch environment in the Greater Boston area

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and multitasking
• Digital literacy in banking software
• Data entry and transaction processing accuracy
• Team collaboration and leadership
• Adaptability to client needs
• Ethical decision-making
• Communication (verbal and written)
• Analytical thinking for financial assessments
• Cultural sensitivity for diverse clientele

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and certifications
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym memberships, mental health support, and financial counseling
• Flexible work arrangements and hybrid options where applicable
• Access to JPMorgan Chase's global employee assistance program for personal and professional support

JP Morgan Chase is an equal opportunity employer.