Relationship Banker - West Caldwell, NJ - NJ Sussex County Market

Location: West Caldwell, NJ, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to delivering exceptional financial services that empower our clients to achieve their goals. As a Relationship Banker in our West Caldwell, NJ branch within the NJ Sussex County Market, you will play a pivotal role in creating meaningful connections with clients from diverse backgrounds. Embodying our core values of hospitality and client care, you will greet each visitor with warmth, listen attentively to their needs, and provide personalized guidance on a wide range of banking solutions. This position is ideal for individuals passionate about finance and people, offering the opportunity to contribute to a dynamic team in a high-growth market while advancing your career in one of the world's leading financial institutions. Your day-to-day responsibilities will focus on fostering trust and loyalty through proactive relationship management. You will assist clients in opening accounts, processing transactions, and exploring investment options tailored to their life stage and financial objectives. Leveraging JPMorgan Chase's innovative digital tools, you will educate clients on secure online banking, mobile apps, and fraud protection measures to enhance their experience. Additionally, you will identify cross-selling opportunities for products like Chase credit cards, home loans, and wealth management services, all while ensuring strict adherence to regulatory standards such as anti-money laundering (AML) protocols and know-your-customer (KYC) requirements. Collaboration with branch colleagues and specialists will be key to delivering seamless service and achieving collective performance targets. We value growth and development at JPMorgan Chase, providing robust training programs, mentorship, and pathways to senior roles within our Relationship Banking network. In this position, you will not only help clients navigate their financial journeys but also contribute to community initiatives in West Caldwell and the broader Sussex County area. If you thrive in a fast-paced environment and are driven by the satisfaction of exceptional client outcomes, join us to be part of a team that redefines banking excellence.

Key Responsibilities

• Engage clients in the West Caldwell branch to understand their financial needs and recommend tailored JPMorgan Chase products and services
• Open and maintain various account types, process transactions, and resolve client inquiries efficiently
• Build and nurture long-term client relationships to drive retention and referrals in the NJ Sussex County market
• Promote digital banking solutions and educate clients on Chase mobile app, online banking, and fraud prevention
• Identify opportunities for cross-selling products like mortgages, investments, and credit solutions while adhering to ethical sales practices
• Ensure compliance with federal and state banking regulations, including accurate documentation and risk assessments
• Collaborate with branch team members and specialists to deliver a seamless hospitality-driven client experience
• Monitor client portfolios for service opportunities and proactively address potential issues
• Participate in community outreach events to enhance JPMorgan Chase's presence in West Caldwell and surrounding areas
• Maintain accurate records in CRM systems and contribute to branch performance goals

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to obtain and maintain necessary licenses such as Series 6 and 63 (or willingness to pursue)
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Compliance with all regulatory requirements including AML, KYC, and BSA standards

Preferred Qualifications

• Previous experience in sales within the financial services industry
• Bilingual proficiency, particularly in Spanish, to serve diverse communities in NJ Sussex County
• Familiarity with JPMorgan Chase's digital banking platforms and tools
• Experience in relationship management or client advisory roles
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital literacy in banking software
• Time management and multitasking
• Team collaboration
• Attention to detail
• Adaptability to client needs
• Ethical decision-making
• Communication (verbal and written)
• Analytical thinking for client assessments
• Hospitality and client-centric mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Tuition reimbursement and educational assistance for career advancement
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Professional development opportunities through JPMorgan Chase's internal training and leadership programs
• Flexible work arrangements and commuter benefits for NJ-based employees

JP Morgan Chase is an equal opportunity employer.