Relationship Banker – West Central Market

Location: Houston, TX, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker in JP Morgan Chase's West Central Market in Houston, TX, you will play a pivotal role in delivering the firm's renowned commitment to exceptional client experiences. Embodying our hospitality-driven culture, you will serve as the primary point of contact for retail banking clients, helping them navigate their financial journeys with personalized guidance on products like checking and savings accounts, personal loans, and credit solutions. In this dynamic role, you will foster long-term relationships by proactively identifying needs, recommending tailored JP Morgan offerings, and ensuring seamless integration with our digital platforms to empower clients in Houston's vibrant West Central community. Your day-to-day responsibilities will include conducting in-depth financial consultations, processing transactions with precision, and collaborating with branch colleagues to exceed sales targets while upholding the highest standards of integrity and compliance. At JP Morgan Chase, we value bankers who thrive in a client-centric environment, leveraging their expertise in financial services to build trust and drive satisfaction. You will also contribute to local initiatives, such as financial education workshops, reinforcing our position as a community pillar in Houston's diverse market. Joining JP Morgan Chase means becoming part of a global leader in financial services, where your contributions directly impact clients' lives and the firm's legacy of innovation. We offer robust professional growth opportunities, competitive compensation, and a supportive culture that prioritizes work-life balance. If you are passionate about finance, excel in relationship-building, and are ready to make a difference in West Central Houston, this role provides the platform to advance your career while embodying our core values of excellence and inclusion.

Key Responsibilities

• Build and maintain strong relationships with clients in the West Central Houston market by understanding their financial needs and providing tailored banking solutions
• Deliver exceptional client experiences through proactive outreach, personalized advice, and hospitality-focused service in line with JP Morgan Chase's standards
• Open and manage deposit accounts, process loan applications, and promote digital banking tools to enhance client convenience
• Identify opportunities to cross-sell JP Morgan products such as credit cards, mortgages, and investment services while ensuring ethical sales practices
• Conduct financial consultations to help clients achieve goals like saving for retirement or purchasing a home, referring complex needs to specialists
• Maintain accurate records in core banking systems and ensure compliance with federal regulations like BSA/AML and consumer protection laws
• Collaborate with branch teams to support community events and financial literacy programs in Houston
• Monitor client portfolios for service opportunities and resolve issues promptly to uphold JP Morgan's reputation for reliability
• Stay updated on market trends and JP Morgan product enhancements to provide informed advice
• Achieve individual and branch sales goals while prioritizing client satisfaction metrics

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or sales within the financial services industry
• Valid driver's license and ability to travel within the West Central Market in Houston, TX
• Strong understanding of banking products, including checking/savings accounts, loans, and credit cards
• Ability to work flexible hours, including evenings and weekends, to meet client needs
• Compliance with all regulatory requirements, including FINRA and state banking licenses where applicable
• Proficiency in Microsoft Office Suite and basic financial software

Preferred Qualifications

• Previous experience at a major financial institution like JP Morgan Chase
• Bilingual skills, particularly Spanish, to serve diverse Houston clientele
• Sales experience exceeding performance targets in a competitive banking environment
• Knowledge of wealth management basics to refer clients to JP Morgan advisors
• Certification such as Certified Bank Teller or Financial Services Professional

Required Skills

• Customer relationship management
• Sales and negotiation techniques
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and decision-making
• Digital banking proficiency
• Time management and organization
• Team collaboration
• Communication (verbal and written)
• Analytical thinking for client needs assessment
• Adaptability to market changes
• Ethical judgment in financial advising
• Multitasking in a fast-paced environment
• Cultural sensitivity for diverse clients

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 16 paid holidays annually
• Tuition reimbursement program for advancing education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks for primary caregivers
• Professional development opportunities through JP Morgan's internal training academy

JP Morgan Chase is an equal opportunity employer.