Relationship Banker-West Eldridge Pkwy- Houston ,TX

Location: Houston, TX, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker for our West Eldridge Parkway branch in Houston, TX, to join our dynamic team of Relationship Bankers. As a Relationship Banker, you will play a pivotal role in delivering exceptional client experiences, embodying our core commitment to hospitality and personalized care. In this client-facing position, you will serve as the primary point of contact for individual and small business clients, helping them navigate their financial journeys with tailored solutions from Chase's comprehensive suite of banking products, including checking and savings accounts, credit cards, loans, and investment options. Your focus will be on building trust-based relationships that drive client loyalty and satisfaction in the competitive Houston financial services market. Key to success in this role is your ability to uncover client needs through consultative conversations, recommend appropriate products, and ensure seamless transaction processing while adhering to all regulatory standards set by the FDIC and other bodies. You will collaborate with branch colleagues and leverage JP Morgan Chase's robust digital tools to provide holistic advice, from everyday banking to more complex needs like mortgage origination or wealth management referrals. In Houston's diverse community, you will contribute to our inclusive culture by engaging with multicultural clients and participating in local initiatives that promote financial literacy and empowerment. We value professionals who thrive in a fast-paced branch environment, demonstrating resilience, sales acumen, and a passion for client success. This position offers opportunities for growth within JP Morgan Chase, one of the world's leading financial institutions, where you can advance your career through ongoing training, mentorship, and access to cutting-edge resources. If you are enthusiastic about finance, committed to ethical practices, and eager to make a meaningful impact, join us in redefining banking for our clients in Houston.

Key Responsibilities

• Build and maintain long-term relationships with clients by understanding their financial needs and recommending appropriate JP Morgan Chase products and services
• Deliver exceptional client experiences in the branch, embodying Chase's hospitality standards through personalized interactions and problem resolution
• Process transactions including deposits, withdrawals, loan applications, and account openings while ensuring accuracy and compliance with federal regulations
• Identify opportunities for cross-selling banking solutions such as mortgages, investments, and wealth management services
• Conduct financial consultations to help clients achieve goals like debt management, savings growth, or retirement planning
• Collaborate with branch team members and specialists to provide seamless service and referrals to JP Morgan's broader ecosystem
• Maintain accurate client records in Chase's systems and adhere to all security and privacy protocols
• Participate in community outreach events in Houston to promote Chase's commitment to local financial inclusion
• Monitor client portfolios for potential risks and proactively communicate updates or changes
• Achieve individual and branch sales targets while upholding ethical standards

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Valid driver's license and ability to travel to client locations as needed
• Strong understanding of banking products including checking, savings, loans, and credit cards
• Ability to work flexible hours, including evenings and weekends, in a branch environment
• Proficiency in Microsoft Office Suite and basic financial software
• Clean background check and compliance with all regulatory requirements

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Bilingual proficiency, particularly in Spanish, to serve diverse Houston clientele
• Certification in financial services such as Certified Banking & Trust Officer (CBTO)
• Experience with CRM systems like Salesforce for client tracking
• Knowledge of local Houston market dynamics and community financial needs

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and decision-making
• Time management and organization
• Communication (verbal and written)
• Proficiency in banking software
• Data entry and record-keeping accuracy
• Team collaboration
• Adaptability to client needs
• Ethical judgment
• Basic financial analysis
• Multitasking in a fast-paced environment

Benefits

• Competitive base salary plus performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance with multiple plan options
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and access to JP Morgan's financial wellness programs
• On-site fitness centers or gym reimbursements at select locations
• Parental leave and family-friendly benefits including adoption assistance

JP Morgan Chase is an equal opportunity employer.