Relationship Banker - Yorba Linda - Yorba Linda, CA

Location: Yorba Linda, CA, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering strong client relationships and delivering unparalleled hospitality in the financial services industry. As a Relationship Banker in our Yorba Linda branch, you will serve as the primary point of contact for clients, helping them navigate their financial journeys with personalized advice and innovative banking solutions. This role is pivotal in embodying Chase's client-first philosophy, where exceptional service drives loyalty and growth in the competitive Southern California market. You will work in a dynamic branch environment, leveraging JPMorgan Chase's global resources to offer everything from everyday banking to complex wealth management strategies tailored to the needs of Yorba Linda's diverse community. Your day-to-day responsibilities will include greeting clients with warmth, conducting in-depth consultations to uncover their financial goals, and recommending suitable products such as Chase Sapphire checking accounts, home equity lines of credit, or investment advisory services through J.P. Morgan Wealth Management. You will process transactions efficiently while identifying cross-sell opportunities to enhance client satisfaction and achieve branch objectives. Collaboration with teammates, including loan officers and financial advisors, will be essential to provide holistic support, ensuring every interaction aligns with our high standards of integrity and compliance in the regulated financial sector. We value professionals who thrive in a hospitality-driven culture, bringing enthusiasm and expertise to build lasting partnerships. In this role, you will contribute to JPMorgan Chase's mission of empowering clients to achieve their dreams, while advancing your career through ongoing training and development opportunities. Join us in Yorba Linda to make a meaningful impact in the lives of our clients and the local community.

Key Responsibilities

• Engage with clients to understand their financial needs and recommend appropriate JPMorgan Chase products such as checking accounts, mortgages, and investment options
• Build and maintain long-term relationships with individual and small business clients in the Yorba Linda community
• Process transactions including deposits, withdrawals, and loan applications with accuracy and efficiency
• Provide exceptional hospitality by delivering personalized service and resolving client inquiries promptly
• Identify opportunities for cross-selling Chase banking solutions to enhance client portfolios
• Conduct financial education sessions and workshops for clients on topics like budgeting and credit management
• Collaborate with branch team members and specialists to ensure seamless client experiences
• Maintain compliance with all regulatory requirements and JPMorgan Chase policies
• Monitor client accounts for potential risks or opportunities and follow up accordingly
• Contribute to branch goals by achieving sales targets and client satisfaction metrics

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong understanding of banking products and services, including deposits, loans, and investments
• Ability to obtain necessary licenses such as Series 6 and 63 within 120 days of hire
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication and interpersonal skills for client interactions
• Availability to work flexible hours, including weekends and evenings as needed

Preferred Qualifications

• Prior experience in sales or relationship management within a financial institution
• Knowledge of JPMorgan Chase's digital banking platforms and tools
• Bilingual proficiency, particularly in Spanish, to serve diverse client bases in Yorba Linda
• Experience with credit analysis or small business lending
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Active listening and empathy
• Problem-solving and conflict resolution
• Attention to detail in transaction processing
• Time management and multitasking
• Digital literacy with banking apps and CRM systems
• Compliance and regulatory awareness
• Team collaboration and leadership
• Analytical thinking for client needs assessment
• Adaptability to fast-paced environments
• Persuasive communication for product recommendations
• Basic credit and risk assessment
• Cultural sensitivity for diverse clientele

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5%
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid leave for new parents
• Access to Chase employee banking perks, such as fee waivers and preferred rates

JP Morgan Chase is an equal opportunity employer.