Retail Home Lending Manager - Orlando, FL

Location: Orlando, FL, United States

Job Family: Originations

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation and client success in the home lending space. As a Retail Home Lending Manager in Orlando, FL, you will play a pivotal role in our Originations team, inspiring and guiding a dynamic group of Home Lending Advisors to drive business growth and deliver exceptional sales results. This position requires a passion for the financial services industry, particularly in the competitive Florida real estate market, where you'll leverage JP Morgan's renowned mortgage products to help clients achieve homeownership dreams while adhering to the highest standards of integrity and compliance. Your primary focus will be on building and leading a high-performing team, fostering a culture of excellence through coaching, performance management, and strategic planning. You'll analyze local market dynamics, collaborate with retail banking partners, and implement targeted sales initiatives to expand our loan origination volume. Proficiency in navigating complex lending regulations, such as those from the CFPB and Fannie Mae, is essential, as is your ability to integrate JP Morgan's cutting-edge digital platforms to enhance efficiency and customer experience in the origination process. In this role, you'll contribute to JP Morgan Chase's broader mission of empowering communities through accessible financial solutions. Success here means not only meeting ambitious KPIs but also cultivating lasting client relationships and team development in a supportive environment that values diversity and inclusion. If you thrive in a fast-paced setting and have a proven track record in retail lending leadership, join us to shape the future of home lending in Orlando.

Key Responsibilities

• Lead and mentor a team of Home Lending Advisors to achieve sales targets and grow the retail home lending portfolio in Orlando
• Develop and implement strategies to identify and pursue new business opportunities in the local real estate market
• Ensure compliance with all federal and state lending regulations, including fair lending practices and anti-discrimination laws
• Monitor team performance metrics, provide coaching, and conduct regular performance reviews to foster professional development
• Collaborate with JP Morgan Chase branch managers and partners to integrate home lending services into broader retail banking offerings
• Analyze market trends and competitor activities to refine lending strategies and product offerings
• Manage the end-to-end origination process, from application to closing, while maintaining high customer satisfaction
• Drive the adoption of JP Morgan's digital tools and technologies to streamline lending operations
• Represent JP Morgan Chase at local real estate events and networking opportunities to build brand presence
• Report on key performance indicators (KPIs) such as loan volume, conversion rates, and revenue growth to senior leadership

Required Qualifications

• Bachelor's degree in Business, Finance, or a related field
• Minimum of 5 years of experience in mortgage lending or financial services sales management
• Proven track record of leading high-performing sales teams in retail banking or home lending
• In-depth knowledge of mortgage products, regulations, and compliance standards in the U.S. financial industry
• Valid real estate license or mortgage originator license (NMLS registration required)
• Strong understanding of credit analysis and risk management in home lending
• Ability to travel within the Orlando market as needed

Preferred Qualifications

• MBA or advanced degree in Finance
• 7+ years in leadership roles within a major financial institution like JP Morgan Chase
• Experience with digital lending platforms and CRM systems
• Bilingual proficiency in English and Spanish, given the diverse Orlando market
• Previous success in driving business growth in competitive real estate markets

Required Skills

• Leadership and team motivation
• Sales strategy development
• Mortgage product knowledge
• Regulatory compliance expertise
• Customer relationship management
• Data analysis and reporting
• Credit assessment and risk evaluation
• Negotiation and closing techniques
• Digital tool proficiency (e.g., CRM, lending software)
• Market trend analysis
• Communication and presentation skills
• Problem-solving and decision-making
• Time management and prioritization
• Adaptability to fast-paced environments
• Networking and relationship building

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and access to JP Morgan's financial wellness resources
• On-site fitness centers or gym reimbursements at select locations
• Flexible work arrangements and support for work-life balance initiatives

JP Morgan Chase is an equal opportunity employer.