Retail Merchant Services - Relationship Manager - Payments - Vice President

Location: Plano, TX, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation in payments and merchant services. As a Vice President Relationship Manager in Retail Merchant Services - Payments, based in our dynamic Plano, TX office, you will play a pivotal role in serving our elite portfolio of global large corporate clients. Your primary focus will be to foster deep, strategic partnerships that drive mutual success, leveraging JP Morgan's cutting-edge payment solutions to help clients optimize their transaction ecosystems. This position offers the opportunity to work with Fortune 500 companies across industries, contributing to their growth while advancing JP Morgan's position as the world's premier payments provider. In this client-facing role, you will be responsible for end-to-end relationship management, from initial needs assessment to ongoing solution delivery and performance optimization. You will collaborate closely with internal experts in product development, risk management, and treasury services to customize offerings such as merchant acquiring, digital payment gateways, and fraud prevention tools. By analyzing client transaction data and market trends, you will identify opportunities for revenue expansion and ensure seamless integration of JP Morgan's platforms into their operations. Success in this role requires a blend of commercial acumen and technical payment knowledge, enabling you to navigate complex global deals while upholding our commitment to ethical standards and regulatory compliance. Joining JP Morgan Chase means becoming part of a collaborative culture that values innovation, diversity, and professional growth. In Plano, TX, you will benefit from state-of-the-art facilities and a supportive team environment designed to empower your career. We invest in our people through comprehensive training, mentorship programs, and exposure to senior leadership, ensuring you have the resources to excel. If you are a seasoned professional passionate about the evolving payments landscape and eager to make an impact on a global scale, this Vice President role offers unparalleled opportunities to shape the future of financial services at one of the most respected institutions in the industry.

Key Responsibilities

• Manage and grow a portfolio of global large corporate clients in Retail Merchant Services, focusing on payment solutions
• Develop and maintain strong relationships with key stakeholders to identify and meet their payment needs
• Drive revenue growth through upselling JP Morgan's merchant acquiring, processing, and value-added services
• Collaborate with internal teams including product, risk, and compliance to deliver tailored solutions
• Conduct regular client reviews, performance analysis, and strategic planning sessions
• Monitor market trends and competitive landscape to position JP Morgan as the preferred payments partner
• Ensure adherence to all regulatory and risk management standards in client engagements
• Lead negotiations for contract renewals and new business opportunities
• Provide insights to senior leadership on client feedback and industry developments
• Support cross-selling initiatives with other JP Morgan lines of business, such as commercial banking

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 7-10 years of experience in relationship management within the financial services or payments industry
• Proven track record of managing large corporate client portfolios in global markets
• Deep knowledge of payment processing, merchant services, and treasury solutions
• Strong understanding of regulatory compliance in financial transactions, including PCI DSS and AML requirements
• Experience with sales and revenue growth in a B2B financial environment
• Ability to travel up to 25% for client meetings and industry events

Preferred Qualifications

• MBA or advanced degree in Finance or related discipline
• Prior experience at a major financial institution like JP Morgan Chase or similar
• Familiarity with emerging payment technologies such as digital wallets and blockchain
• Bilingual proficiency in English and another global language (e.g., Spanish or Mandarin)
• Certification in payments or treasury management (e.g., Certified Treasury Professional)

Required Skills

• Expertise in payment processing systems and merchant services
• Strong relationship-building and client management abilities
• Proficiency in financial modeling and revenue forecasting
• Knowledge of global payment regulations and compliance frameworks
• Excellent communication and presentation skills
• Analytical mindset for assessing client needs and market data
• Negotiation and deal-closing expertise
• Project management skills for coordinating cross-functional teams
• Familiarity with CRM tools like Salesforce
• Strategic thinking for long-term client portfolio growth
• Adaptability to fast-paced financial industry changes
• Team collaboration and leadership qualities
• Proficiency in Microsoft Office Suite and financial software
• Cultural sensitivity for global client interactions
• Problem-solving skills in high-stakes environments

Benefits

• Competitive base salary and performance-based bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan locations
• Flexible work arrangements, including hybrid options in Plano, TX

JP Morgan Chase is an equal opportunity employer.