Risk Management - Control Manager - Consumer Banking - Vice President

Location: Columbus, OH, United States

Job Family: Control Officers

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation and client service in consumer banking. As a Control Manager Vice President in Risk Management for our Consumer Banking Product business, you will play a pivotal role in safeguarding our operations by driving the identification, assessment, and mitigation of operational, compliance, and strategic risks. Based in Columbus, OH, this position offers the opportunity to work in a dynamic environment where you'll collaborate with cross-functional teams to ensure our products—ranging from credit cards and personal loans to mortgages and digital banking solutions—operate within a robust control framework. Your expertise will help us navigate complex regulatory landscapes and emerging risks like fintech disruptions and data privacy concerns, contributing to the overall resilience of one of the world's largest banks. In this Vice President-level role within our Control Officers category, you will lead initiatives to develop and enhance risk management processes tailored to consumer banking. This includes performing comprehensive risk and control self-assessments (RCSA), monitoring key risk indicators, and implementing remediation plans for identified issues. You'll partner closely with business leaders, compliance officers, and technology teams to integrate controls into product development cycles, ensuring alignment with JP Morgan Chase's enterprise risk management standards and regulations from bodies like the OCC and CFPB. Your work will directly support our mission to deliver safe, innovative financial solutions to millions of customers while maintaining the highest standards of integrity and accountability. We value professionals who thrive in a fast-paced, collaborative setting and are passionate about leveraging data-driven insights to mitigate risks proactively. This role not only offers exposure to senior leadership and high-impact projects but also the chance to grow within a firm renowned for its career development programs. Join JP Morgan Chase and help shape the future of consumer banking risk management in a supportive, inclusive culture that prioritizes work-life balance and professional excellence.

Key Responsibilities

• Lead the identification, assessment, and mitigation of risks across Chase's Consumer Banking products, including credit cards, mortgages, and auto loans
• Develop and maintain a robust control framework to ensure compliance with internal policies and external regulations
• Collaborate with business leaders, compliance teams, and technology partners to implement risk mitigation strategies
• Conduct regular control testing, gap analysis, and reporting on key risk indicators (KRIs)
• Drive continuous improvement in risk management processes, leveraging data analytics and automation tools
• Provide advisory support to senior executives on emerging risks in consumer banking, such as cybersecurity and fraud
• Oversee the documentation and remediation of control deficiencies, ensuring timely resolution
• Facilitate training programs for teams on risk awareness and control best practices
• Monitor and report on risk metrics to regulatory bodies and internal governance committees

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field
• Minimum of 7-10 years of experience in risk management, control functions, or audit within the financial services industry
• Proven track record in identifying and mitigating operational risks in consumer banking products
• Strong understanding of regulatory requirements such as OCC, FDIC, and CFPB guidelines
• Experience with control frameworks like COSO or Basel III in a banking environment
• Ability to analyze complex data and provide actionable insights for senior management

Preferred Qualifications

• Advanced degree (MBA or Master's in Risk Management)
• Certification as a Certified Risk Manager (CRM) or Certified Internal Auditor (CIA)
• Prior experience at a large financial institution like JP Morgan Chase
• Knowledge of digital banking technologies and fintech risks

Required Skills

• Risk assessment and mitigation expertise
• Regulatory compliance knowledge (OCC, CFPB)
• Data analysis and visualization tools (Excel, Tableau)
• Control framework design (COSO, RCSA)
• Project management and stakeholder collaboration
• Financial modeling and forecasting
• Problem-solving and critical thinking
• Communication and presentation skills
• Leadership and team management
• Attention to detail and analytical mindset
• Knowledge of consumer banking products
• Fraud detection and cybersecurity awareness
• Process improvement methodologies (Lean, Six Sigma)
• Report writing for executive and regulatory audiences

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Wellness programs with gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and hybrid work options in Columbus, OH

JP Morgan Chase is an equal opportunity employer.