Sales - Consumer Direct Home Lending Advisor - Columbus

Location: Columbus, OH, United States

Job Family: Originations

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their homeownership dreams through innovative lending solutions. As a Sales - Consumer Direct Home Lending Advisor in our Columbus, OH Digital Sales Center, you will play a pivotal role in the Originations team by guiding prospective clients through the home lending process. Operating in a dynamic, technology-driven environment, you will leverage digital tools and phone-based interactions to connect with individuals seeking mortgages, ensuring they receive personalized advice on JP Morgan Chase's diverse portfolio of home loan products, from conventional to government-backed options. Your focus will be on delivering exceptional sales outcomes while upholding our high standards of integrity and client satisfaction in the competitive financial services industry. In this consumer direct role, you will proactively engage leads generated through our robust digital channels, conducting virtual consultations to evaluate financial situations and recommend tailored mortgage solutions that align with clients' goals and qualifications. You will navigate the complexities of loan origination, from initial pre-qualification to coordinating with internal teams for seamless processing, all while adhering to stringent federal regulations like the Dodd-Frank Act and fair lending practices. Success in this position requires a sales-oriented mindset, where you consistently meet or exceed origination targets, contributing to JP Morgan Chase's leadership in the U.S. home lending market. This role offers the opportunity to make a tangible impact on clients' lives by facilitating access to homeownership in an inclusive and supportive team atmosphere. Joining JP Morgan Chase means becoming part of a world-class organization that values innovation, diversity, and professional growth. We provide comprehensive training on our proprietary digital platforms and lending products, empowering you to thrive in a fast-paced setting. With a commitment to work-life balance and robust career advancement paths, this position is ideal for motivated professionals passionate about financial services and client success. Apply today to help shape the future of home lending at one of the most trusted names in finance.

Key Responsibilities

• Engage with prospective homebuyers via phone, email, and digital channels to assess their financial needs and guide them through the mortgage application process
• Recommend appropriate JP Morgan Chase home lending products, such as fixed-rate mortgages, FHA loans, and jumbo financing options, tailored to client profiles
• Conduct thorough financial assessments, including credit reviews and income verification, to pre-qualify clients for home loans
• Collaborate with underwriting and processing teams to ensure seamless loan origination and timely closings
• Drive sales performance by achieving monthly origination targets and maintaining a high conversion rate from leads to funded loans
• Educate clients on current market trends, interest rates, and homeownership benefits to build trust and facilitate informed decisions
• Maintain compliance with all regulatory requirements, documenting interactions accurately in JP Morgan Chase's systems
• Utilize data analytics to identify upsell opportunities and optimize client outreach strategies
• Participate in ongoing training to stay updated on lending policies and digital sales techniques
• Foster a positive client experience, handling inquiries and objections to support JP Morgan Chase's commitment to customer-centric service

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Active Mortgage Loan Originator (MLO) license with NMLS registration
• Minimum of 2 years of experience in mortgage sales or consumer lending
• Proven track record of meeting or exceeding sales targets in a digital or call center environment
• Strong understanding of federal and state lending regulations, including Truth in Lending Act (TILA) and RESPA
• Excellent communication skills with the ability to build rapport over phone and digital channels
• Ability to work in a fast-paced, target-driven environment

Preferred Qualifications

• Experience with JP Morgan Chase's home lending products and digital platforms
• Familiarity with CRM systems like Salesforce for lead management
• Previous role in a consumer direct lending center
• Certification in financial advising or mortgage origination
• Bilingual proficiency in English and Spanish to serve diverse client bases

Required Skills

• Mortgage origination expertise
• Digital sales proficiency
• Customer relationship management
• Financial analysis and credit assessment
• Regulatory compliance knowledge
• Active listening and rapport-building
• Persuasive communication
• Lead generation and conversion
• CRM software proficiency (e.g., Salesforce)
• Time management in high-volume settings
• Problem-solving under pressure
• Data-driven decision making
• Adaptability to market changes
• Team collaboration
• Ethical sales practices

Benefits

• Competitive base salary plus uncapped commission structure based on loan originations
• Comprehensive health, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan Chase's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements in the Columbus office with hybrid options
• Access to on-site fitness centers and wellness programs at select locations

JP Morgan Chase is an equal opportunity employer.