Sales Consumer Direct Home Lending Advisor - Jacksonville

Location: Jacksonville, FL, United States

Job Family: Originations

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their dreams of home ownership. As a Sales Consumer Direct Home Lending Advisor in our Jacksonville, FL office, you will play a pivotal role in our Originations team by guiding clients through the mortgage process via phone, chat, and digital platforms. This position is ideal for a motivated sales professional passionate about delivering exceptional service in a dynamic, consumer-focused environment. You will leverage JP Morgan Chase's robust portfolio of home lending products to originate loans that meet clients' needs while driving strong sales outcomes in the competitive Jacksonville real estate market. Your day-to-day responsibilities will include engaging with prospective homebuyers, conducting thorough financial assessments, and recommending tailored mortgage solutions such as fixed-rate, adjustable-rate, and FHA/VA loans. You will collaborate closely with internal teams to ensure applications move efficiently from pre-qualification to closing, all while adhering to strict compliance standards that define JP Morgan Chase's reputation for integrity. By building trust and providing clear guidance, you will help clients navigate complexities like interest rate fluctuations and documentation requirements, ultimately contributing to our mission of making homeownership accessible and stress-free. We value innovation and client-centricity at JP Morgan Chase, and this role offers opportunities to grow within a supportive culture that emphasizes professional development. Jacksonville's vibrant housing market provides a fertile ground for sales success, with access to cutting-edge tools like our proprietary loan origination system and CRM platforms. If you thrive in a fast-paced setting and have a knack for sales in financial services, join us to make a meaningful impact on clients' lives while advancing your career at one of the world's most admired banks.

Key Responsibilities

• Prospect and engage potential homebuyers through inbound calls, digital leads, and outbound outreach to guide them toward home ownership
• Assess client financial situations, recommend appropriate mortgage products from JP Morgan Chase's portfolio, and pre-qualify applicants
• Conduct virtual consultations and provide personalized advice on loan options, interest rates, and closing processes
• Collaborate with underwriting and processing teams to ensure seamless application progression and timely closings
• Drive sales performance by achieving monthly origination goals and maintaining high client satisfaction scores
• Stay compliant with federal regulations such as TILA, RESPA, and HMDA while documenting all interactions accurately
• Educate clients on JP Morgan Chase's digital tools, like the Chase Mobile app, for ongoing loan management
• Analyze market trends in Jacksonville's real estate sector to tailor lending strategies and identify opportunities
• Build and nurture referral networks with real estate agents and financial advisors in the local community
• Report sales metrics and pipeline status to management to support team objectives and business growth

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field, or equivalent work experience
• At least 2 years of experience in mortgage lending, sales, or consumer financial services
• Active Mortgage Loan Originator (MLO) license in good standing, or ability to obtain within 120 days of hire
• Proven track record of meeting or exceeding sales targets in a competitive environment
• Strong understanding of mortgage products, regulations, and compliance requirements in the U.S. financial services industry
• Excellent communication skills with the ability to build rapport with diverse clients over the phone and digitally
• Proficiency in using CRM systems and mortgage origination software

Preferred Qualifications

• 3+ years of direct experience as a loan officer in consumer direct lending
• NMLS registration and familiarity with Chase's home lending processes
• Experience in digital sales channels and virtual client consultations
• Bilingual proficiency in English and Spanish to serve Jacksonville's diverse population
• Certification in financial advising or mortgage-related training from recognized institutions

Required Skills

• Mortgage product knowledge
• Sales prospecting and closing techniques
• Client relationship management
• Financial analysis and credit assessment
• Regulatory compliance (TILA, RESPA, etc.)
• Digital communication and virtual selling
• CRM software proficiency (e.g., Salesforce)
• Loan origination systems expertise
• Active listening and empathy
• Problem-solving and decision-making
• Time management and prioritization
• Data-driven reporting and analytics
• Negotiation and persuasion
• Adaptability to market changes
• Team collaboration and networking

Benefits

• Competitive base salary plus uncapped commission structure based on loan originations
• Comprehensive health, dental, and vision insurance with multiple plan options
• 401(k) retirement savings plan with company matching contributions up to 6%
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs, including tuition reimbursement and access to JP Morgan's learning platforms
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships, mental health support, and financial wellness coaching
• Flexible work arrangements, including hybrid options for Jacksonville-based roles

JP Morgan Chase is an equal opportunity employer.