Sales- Consumer Direct Home Lending Advisor- Tempe

Location: Tempe, AZ, United States

Job Family: Originations

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their homeownership dreams through innovative and accessible lending solutions. As a Sales - Consumer Direct Home Lending Advisor in our Tempe, AZ Digital Sales Center, you will play a pivotal role in our Originations team by guiding prospective homebuyers through personalized mortgage journeys. Operating in a dynamic, technology-driven environment, you will leverage digital tools to connect with clients nationwide, providing expert advice on our comprehensive suite of home lending products tailored to diverse financial needs. This position offers the opportunity to drive meaningful sales outcomes while contributing to JP Morgan Chase's mission of empowering communities through responsible lending practices. Your day-to-day responsibilities will focus on high-touch, virtual client interactions, from initial lead engagement to loan closing. You will qualify leads, conduct financial assessments, and recommend optimal products such as conventional loans, FHA options, or VA financing, all while ensuring adherence to strict compliance standards. By building strong client relationships and collaborating with internal teams, you will facilitate smooth transactions that result in funded loans and satisfied customers. Success in this role requires a blend of sales expertise and financial acumen, with performance measured against ambitious yet achievable targets in a supportive, high-volume sales center. Joining JP Morgan Chase means becoming part of a world-class organization that values innovation, integrity, and professional growth. In Tempe, you will benefit from state-of-the-art facilities, ongoing training on evolving lending technologies, and a culture that rewards results. If you are passionate about home lending and excel in a fast-paced digital sales setting, this role provides the platform to advance your career while making a tangible impact on clients' lives. Apply today to help shape the future of consumer home financing at one of the most trusted names in the industry.

Key Responsibilities

• Engage with prospective homebuyers via phone, video, and digital channels to assess needs and recommend suitable mortgage products
• Guide clients through the pre-qualification and application process, ensuring seamless digital submission and follow-up
• Achieve individual and team sales targets by converting leads into funded loans, focusing on consumer direct home lending
• Educate clients on JP Morgan Chase's home lending options, including fixed-rate, adjustable-rate, and specialized programs for first-time buyers
• Collaborate with underwriting and processing teams to expedite loan approvals while maintaining compliance standards
• Analyze client financial profiles using tools like credit reports and income verification to provide tailored advice
• Monitor market trends and regulatory changes to advise clients on optimal timing for home purchases
• Build and maintain a pipeline of qualified leads through proactive outreach and relationship management
• Ensure all interactions adhere to JP Morgan Chase's ethical sales practices and fair lending guidelines
• Participate in ongoing training to stay updated on product innovations and sales techniques

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field, or equivalent work experience
• Minimum of 2 years of experience in mortgage lending, sales, or financial services
• Active Mortgage Loan Originator (MLO) license in Arizona or ability to obtain within 120 days of hire
• Proven track record of meeting or exceeding sales targets in a consumer-facing role
• Strong understanding of home lending products, including conventional, FHA, VA, and jumbo loans
• Ability to work in a fast-paced, digital sales environment with proficiency in virtual client interactions
• Compliance with all federal and state lending regulations, including NMLS requirements

Preferred Qualifications

• 3+ years of experience as a loan officer in a direct-to-consumer or digital lending platform
• Familiarity with JP Morgan Chase's proprietary lending systems and CRM tools
• Bilingual proficiency in English and Spanish to serve diverse client bases in Arizona
• Experience with lead generation and conversion in a high-volume call center setting
• Certification in financial advising or mortgage origination from a recognized industry body

Required Skills

• Expertise in mortgage origination and underwriting processes
• Proficiency in digital sales tools like CRM systems (e.g., Salesforce) and video conferencing platforms
• Strong financial analysis skills for evaluating creditworthiness and affordability
• Excellent communication and active listening for client consultations
• Sales acumen with negotiation and closing techniques
• Knowledge of federal regulations such as TILA, RESPA, and ECOA
• Technical proficiency in Microsoft Office Suite and financial modeling software
• Customer relationship management and lead nurturing abilities
• Adaptability to remote and digital work environments
• Problem-solving skills for resolving client inquiries and loan obstacles
• Time management to handle multiple applications simultaneously
• Empathy and interpersonal skills for building trust with diverse clients
• Data entry accuracy for loan documentation and compliance reporting
• Analytical mindset for market trend interpretation
• Team collaboration for cross-functional support in the lending process

Benefits

• Competitive base salary plus uncapped commission structure based on loan volume and performance
• Comprehensive health, dental, and vision insurance with multiple plan options
• 401(k) retirement savings plan with company matching contributions up to 6%
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement and professional development programs for career advancement
• Employee stock purchase plan and access to JP Morgan Chase's financial wellness resources
• On-site fitness centers and wellness programs at the Tempe location
• Flexible work arrangements, including hybrid options post-onboarding

JP Morgan Chase is an equal opportunity employer.