Senior Administrative Assistant - Southeast Region - Charlotte, NC

Location: Charlotte, NC, United States

Job Family: Administrative Assistant

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a commitment to innovation, integrity, and client success. As a Senior Administrative Assistant in our Southeast Region based in Charlotte, NC, you will play a pivotal role in supporting our dynamic team of executives and professionals in the Consumer & Community Banking division. This position demands a high level of professionalism, where you will showcase your administrative expertise to ensure seamless operations amid the complexities of the financial services landscape. Your contributions will directly impact our ability to deliver exceptional service to clients across the Southeast, from managing intricate schedules to facilitating critical communications in a regulated environment. In this role, you will handle a diverse array of responsibilities, including coordinating regional meetings, preparing financial reports, and overseeing travel logistics for senior leaders. You will leverage your strong organizational skills to maintain compliance with JPMorgan Chase's stringent policies while adapting to the fast-paced demands of banking operations. Collaboration with cross-functional teams will be key, as you support initiatives that drive business growth and efficiency in areas like retail banking and community engagement. Your flexibility and attention to detail will be essential in navigating the unique challenges of the Charlotte market, a hub for our Southeast activities. We value professionals who thrive in a supportive, inclusive culture that fosters career development. Joining JPMorgan Chase means access to world-class resources, ongoing training in financial services best practices, and opportunities to advance within a global organization. If you are a proactive problem-solver with a passion for administrative excellence, this role offers a rewarding path to contribute to our mission of empowering economic progress.

Key Responsibilities

• Provide high-level administrative support to senior leaders in the Southeast Region, including calendar management, scheduling, and travel arrangements
• Prepare and edit correspondence, reports, presentations, and financial documents using Microsoft Office tools
• Coordinate meetings, conferences, and events for regional teams, ensuring seamless logistics and technology setup
• Manage expense reports, reimbursements, and budget tracking in compliance with JPMorgan Chase policies
• Serve as a point of contact for internal and external stakeholders, facilitating communication and information flow
• Maintain confidential files, records, and databases related to financial operations and client interactions
• Assist with onboarding new hires and supporting team administrative needs in the Charlotte office
• Monitor and order office supplies, equipment, and vendor services to ensure operational efficiency
• Collaborate with other administrative staff across regions to standardize processes and share best practices
• Support ad-hoc projects, such as regulatory reporting or team initiatives, with accuracy and timeliness

Required Qualifications

• Bachelor's degree or equivalent work experience in administrative support or a related field
• Minimum of 5 years of administrative assistant experience, preferably in a financial services environment
• Proven ability to manage multiple priorities in a fast-paced, high-volume setting
• Strong proficiency in Microsoft Office Suite, including advanced Excel and PowerPoint skills
• Excellent written and verbal communication skills with attention to detail
• Ability to maintain confidentiality and handle sensitive information with discretion
• Experience supporting senior executives in a corporate setting

Preferred Qualifications

• Prior experience working in the banking or financial services industry
• Familiarity with JPMorgan Chase systems and processes
• Certification in administrative professional development (e.g., CAP or similar)
• Experience coordinating travel and event logistics for regional teams
• Knowledge of Southeast Region operations and compliance requirements

Required Skills

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational and time management abilities
• Excellent communication and interpersonal skills
• Attention to detail and accuracy in data handling
• Ability to multitask and prioritize in a dynamic environment
• Discretion and judgment in managing confidential information
• Problem-solving and critical thinking skills
• Customer service orientation for stakeholder interactions
• Adaptability to changing priorities and deadlines
• Basic financial acumen for expense and budget management
• Technical proficiency with virtual meeting platforms (e.g., Zoom, Teams)
• Project coordination and event planning expertise
• Knowledge of compliance and regulatory standards in finance
• Team collaboration and relationship-building skills
• Proactive initiative-taking in administrative tasks

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for career growth
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements and hybrid options where applicable
• Access to JPMorgan Chase's global employee assistance program for mental health support

JP Morgan Chase is an equal opportunity employer.