Senior Associate Accessibility Specialist Tester

Location: Chicago, IL, United States

Job Family: Digital

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive digital ecosystem that serves all customers, including those with disabilities, in the dynamic financial services industry. As a Senior Associate Accessibility Specialist Tester on our Digital Accessibility Team, you will play a pivotal role in ensuring our banking platforms, mobile applications, and online services meet the highest standards of accessibility. Based in Chicago, IL, this position involves hands-on testing and advocacy to drive compliance with global standards like WCAG 2.1, while aligning with regulatory requirements such as the Americans with Disabilities Act (ADA) and Section 508. Your work will directly impact millions of users by making financial tools more equitable and user-friendly, contributing to our mission of empowering economic progress for all. In this role, you will conduct thorough audits of digital assets, leveraging assistive technologies and automated tools to uncover and resolve barriers. Collaborating closely with engineering, design, and product teams, you will integrate accessibility into the software development lifecycle, particularly for high-stakes financial products like online banking portals and investment apps. You will also provide expert guidance on inclusive design principles, train colleagues on best practices, and track progress against accessibility KPIs. This position demands a proactive approach to staying abreast of industry regulations and technological advancements, ensuring JPMorgan Chase remains a leader in accessible financial services. We value professionals who bring passion for digital inclusion and a deep understanding of the intersection between technology and finance. Joining our team means access to cutting-edge resources, mentorship from accessibility experts, and opportunities to influence firm-wide initiatives. If you are ready to make a tangible difference in how people with disabilities engage with banking services, apply today to become part of JPMorgan Chase's innovative Digital Accessibility Team.

Key Responsibilities

• Conduct comprehensive accessibility audits on JPMorgan Chase's digital platforms, including websites, mobile apps, and internal tools, ensuring compliance with WCAG 2.1 AA standards
• Test user interfaces using assistive technologies to identify and document barriers for users with disabilities
• Collaborate with developers, designers, and product managers to remediate accessibility issues in financial services applications
• Develop and maintain accessibility testing scripts and procedures tailored to the banking industry's regulatory requirements
• Provide training and guidance to cross-functional teams on inclusive design practices for digital products
• Monitor and report on accessibility metrics, contributing to JPMorgan Chase's commitment to digital inclusion
• Participate in user acceptance testing (UAT) phases to validate accessibility in new features and updates
• Stay updated on evolving accessibility laws and standards, advising on their application to financial technology
• Assist in creating accessible documentation and reports for regulatory audits in the financial sector
• Contribute to the Digital Accessibility Team's initiatives to enhance user experience for diverse customer bases

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in digital accessibility testing and compliance
• Certification in Web Content Accessibility Guidelines (WCAG) 2.1 or higher, such as CPACC or WAS
• Proficiency in using assistive technologies like screen readers (JAWS, NVDA, VoiceOver)
• Strong understanding of accessibility standards including Section 508 and ADA requirements
• Experience in financial services or regulated industries with a focus on digital compliance
• Ability to work collaboratively in a fast-paced, team-oriented environment

Preferred Qualifications

• Advanced certification such as Certified Professional in Accessibility Core Competencies (CPACC)
• Experience with automated accessibility testing tools like Axe or WAVE
• Knowledge of agile methodologies and integration of accessibility into DevOps pipelines
• Prior experience auditing financial applications for accessibility in a banking context
• Familiarity with JPMorgan Chase's digital platforms and internal accessibility guidelines

Required Skills

• Expertise in WCAG 2.1 and Section 508 compliance testing
• Proficiency with screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Automated testing tools (Axe, WAVE, Siteimprove)
• Manual accessibility evaluation techniques
• Knowledge of HTML, CSS, JavaScript, and ARIA attributes
• Experience with testing frameworks like Selenium or Appium for accessibility
• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Attention to detail in identifying subtle accessibility barriers
• Collaboration and teamwork in agile environments
• Understanding of financial services regulations (e.g., ADA in banking)
• Project management for testing cycles
• Adaptability to emerging accessibility technologies
• Empathy-driven approach to inclusive design
• Report writing for compliance and remediation

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities with tuition reimbursement and certifications support
• Wellness programs including gym memberships and mental health resources
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and hybrid options in Chicago, IL

JP Morgan Chase is an equal opportunity employer.