Senior Associate, AI Marketing Transformation Product Owner

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JPMorgan Chase, we are at the forefront of leveraging artificial intelligence to revolutionize how we connect with clients in the financial services industry. As a Senior Associate, AI Marketing Transformation Product Owner, you will join a dynamic team dedicated to reshaping campaign planning, management, and execution through innovative AI solutions. Based in our New York office, you will drive product strategy that enhances personalized marketing experiences for our global client base, ensuring our campaigns are more efficient, targeted, and compliant with industry regulations. This role offers the opportunity to work on high-impact projects that directly influence client engagement and business growth in one of the world's leading financial institutions. In this pivotal position, you will own the end-to-end product lifecycle for AI-driven marketing tools, from ideation to deployment. You will collaborate closely with cross-functional teams including data scientists, marketers, and engineers to identify opportunities where AI can automate routine tasks, predict customer behaviors, and optimize resource allocation for campaigns. Your expertise will be crucial in translating complex technical capabilities into user-friendly features that empower our marketing professionals to deliver superior results, all while navigating the unique challenges of the financial sector such as data security and regulatory adherence. We seek a proactive leader passionate about AI's potential in marketing transformation. You will foster innovation by staying ahead of emerging technologies and integrating them into JPMorgan Chase's robust ecosystem. This role not only demands technical acumen but also a deep understanding of client-centric strategies that drive loyalty and revenue in banking and investment services. Join us to make a meaningful impact on how we serve millions of clients worldwide.

Key Responsibilities

• Lead the development and implementation of AI-powered tools to optimize marketing campaign planning, execution, and measurement at JP Morgan Chase
• Collaborate with marketing, data science, and engineering teams to define product roadmaps that integrate AI for personalized customer experiences in financial services
• Act as the primary product owner for AI transformation initiatives, ensuring alignment with business goals and regulatory standards
• Gather and prioritize requirements from stakeholders to enhance campaign management platforms using machine learning and automation
• Monitor and analyze performance metrics of AI-driven marketing products, iterating based on insights to drive ROI in client acquisition and retention
• Facilitate agile ceremonies, including sprint planning and retrospectives, to deliver high-impact features for global marketing teams
• Ensure ethical AI practices and compliance with financial industry regulations in all product decisions
• Partner with external vendors and internal tech teams to integrate cutting-edge AI solutions into JP Morgan's marketing ecosystem
• Champion innovation by identifying emerging AI trends relevant to financial marketing and proposing pilot programs

Required Qualifications

• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field; advanced degree preferred
• 5+ years of experience in product management, marketing technology, or AI-driven initiatives within the financial services sector
• Proven track record of leading cross-functional teams in digital transformation projects, particularly in campaign management and personalization
• Strong understanding of AI/ML technologies and their application in marketing, such as predictive analytics and customer segmentation
• Experience with agile methodologies and product lifecycle management in a fast-paced environment
• Knowledge of regulatory compliance in financial services, including data privacy laws like GDPR and CCPA

Preferred Qualifications

• MBA or Master's in Data Science or AI
• Experience working at a major financial institution like JP Morgan Chase or similar
• Certification in AI ethics or product management (e.g., PMP, CSPO)
• Background in developing AI solutions for customer experience in banking or wealth management

Required Skills

• Product management expertise
• AI and machine learning knowledge
• Marketing automation tools (e.g., Salesforce Marketing Cloud)
• Data analytics and visualization (e.g., Tableau, Google Analytics)
• Agile and Scrum methodologies
• Stakeholder management and communication
• Python or R for data handling
• Customer journey mapping
• Regulatory knowledge in finance (e.g., FINRA, SEC)
• Project management tools (e.g., Jira, Confluence)
• Problem-solving and critical thinking
• Leadership and team collaboration
• Ethical AI principles
• Digital transformation strategies
• Financial services domain expertise

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs and tuition reimbursement
• Wellness programs including gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and hybrid office options in New York

JP Morgan Chase is an equal opportunity employer.