Senior Associate, Client Success Manager - Chase Media Solutions

Location: New York, NY, United States

Job Family: Sales Support

About the Role

At JP Morgan Chase, we are redefining the intersection of finance and media through Chase Media Solutions, an innovative platform that leverages our unparalleled consumer payment data to deliver targeted advertising solutions for leading brands and agencies. As a Senior Associate, Client Success Manager, you will play a pivotal role in driving client value in this emerging media channel, ensuring seamless experiences that capitalize on Chase's vast ecosystem of banking and payment insights. Based in our dynamic New York office, you will support the sales team by nurturing long-term partnerships, optimizing campaign performance, and positioning Chase Media Solutions as the go-to partner for data-driven media strategies in the financial services landscape. Your day-to-day will involve deep collaboration with clients to understand their marketing objectives and translate them into actionable media plans powered by Chase's secure, privacy-compliant data. You will analyze performance metrics, provide tailored recommendations to enhance ROI, and facilitate integrations that unlock new opportunities for brands to reach consumers at the point of purchase. Working within JP Morgan Chase's global framework, you will navigate the complexities of financial regulations while fostering innovation, all while contributing to a team that is at the forefront of transforming how financial institutions engage with the advertising world. This role offers a unique opportunity to grow your career in a high-impact environment at one of the world's leading financial services firms. You will have access to cutting-edge tools, mentorship from industry experts, and the chance to influence the future of media solutions. If you thrive in a fast-paced setting and are passionate about blending finance with marketing, join us to create lasting value for our clients and drive Chase Media Solutions' success.

Key Responsibilities

• Serve as the primary point of contact for Chase Media Solutions clients, ensuring high levels of satisfaction and retention
• Collaborate with sales teams to develop and execute client success strategies tailored to leading brands and agencies
• Analyze campaign performance using Chase's proprietary payment data and consumer insights to optimize media outcomes
• Identify opportunities to upsell and expand client engagements within the financial services media channel
• Conduct regular business reviews with clients to present ROI metrics and strategic recommendations
• Work cross-functionally with product, marketing, and compliance teams to align on client needs and regulatory standards
• Monitor industry trends in digital media and financial services to advise clients on innovative solutions
• Manage client onboarding processes, including contract setup and integration with Chase's media platform
• Resolve client issues promptly, escalating to senior leadership when necessary to maintain trust and partnership
• Contribute to the development of case studies and success stories to showcase Chase Media Solutions' value

Required Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field
• Minimum of 5 years of experience in client management, sales support, or account management within the financial services or media industry
• Proven track record of managing relationships with brands and agencies in a B2B environment
• Strong understanding of digital advertising, media buying, and emerging media channels
• Experience in the financial services sector, particularly with payment data or consumer insights
• Ability to analyze client performance metrics and provide data-driven recommendations
• Excellent communication and presentation skills for engaging with senior stakeholders

Preferred Qualifications

• MBA or advanced degree in Marketing or Finance
• Prior experience working with ad tech platforms or programmatic advertising
• Knowledge of Chase's ecosystem, including consumer banking and payment solutions
• Familiarity with regulatory compliance in financial media and advertising
• Experience in cross-functional collaboration within a large financial institution

Required Skills

• Client relationship management
• Data analysis and performance metrics
• Digital advertising knowledge
• Financial services acumen
• Strategic account planning
• Presentation and storytelling
• Cross-functional collaboration
• Problem-solving and issue resolution
• Regulatory compliance awareness
• CRM software proficiency (e.g., Salesforce)
• Analytical tools (e.g., Google Analytics, Tableau)
• Communication (verbal and written)
• Project management
• Adaptability to emerging media trends
• Negotiation and influencing skills

Benefits

• Competitive base salary and performance-based bonuses aligned with financial services standards
• Comprehensive health, dental, and vision insurance plans for employees and families
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, such as tuition reimbursement and leadership training programs
• Employee stock purchase plan and access to JP Morgan Chase's global mobility programs
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Hybrid work model with flexibility for New York-based roles and access to modern office facilities

JP Morgan Chase is an equal opportunity employer.