Senior Associate, Design Program Manager

Location: New York, NY, United States

Job Family: Technical Program Delivery

About the Role

At JP Morgan Chase, we are at the forefront of digital transformation in the financial services industry, redefining how millions of customers engage with banking through innovative design and technology. As a Senior Associate, Design Program Manager in our Digital Innovation and Experience Design team, you will play a pivotal role in leading the delivery of high-impact design programs that enhance user experiences across our mobile apps, online platforms, and internal tools. Based in our vibrant New York, NY office, you will drive initiatives that balance cutting-edge design with the rigorous compliance standards of the financial sector, ensuring our solutions are both intuitive and secure for global clients. In this senior role, you will oversee the full lifecycle of design programs, from ideation to deployment, collaborating closely with multidisciplinary teams including UX designers, product owners, and software engineers. You will enhance operational processes to streamline workflows, reduce delivery timelines, and foster innovation in areas like personalized banking interfaces and AI-driven financial tools. Your expertise in agile practices will be crucial in navigating complex dependencies, managing budgets, and mitigating risks inherent in a highly regulated environment, all while aligning with JP Morgan Chase's commitment to ethical design and customer trust. We seek a proactive leader passionate about design's role in financial empowerment, with the ability to translate business objectives into compelling design outcomes. This position offers the opportunity to influence strategic decisions at one of the world's leading financial institutions, contributing to products that serve diverse customer needs while advancing your career in a supportive, inclusive culture. Join us to shape the future of banking through exceptional design program management.

Key Responsibilities

• Lead the end-to-end delivery of design programs, ensuring alignment with JP Morgan Chase's digital innovation goals
• Collaborate with product managers, engineers, and designers to define project scopes, timelines, and deliverables
• Enhance and optimize design processes to improve efficiency and scalability across Digital Innovation and Experience Design teams
• Manage risks, dependencies, and resources to ensure on-time and high-quality program execution
• Facilitate cross-functional workshops and reviews to drive design innovation in financial products and services
• Track program metrics and report progress to senior leadership, highlighting impacts on customer experience
• Mentor junior team members and foster a culture of continuous improvement in design practices
• Ensure all design initiatives comply with JP Morgan Chase's security, privacy, and regulatory standards
• Integrate user feedback and market insights to refine design strategies for banking applications
• Coordinate with global teams to support design program alignment across JP Morgan Chase's international operations

Required Qualifications

• Bachelor's degree in Design, Computer Science, Business Administration, or a related field
• 5+ years of experience in program management, preferably in design or digital product teams
• Proven track record of leading cross-functional teams in delivering design initiatives within financial services or technology sectors
• Strong understanding of agile methodologies and design thinking principles
• Experience with design tools and collaboration platforms such as Figma, Adobe XD, Jira, and Confluence
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-paced, regulated environment like banking and financial services

Preferred Qualifications

• Master's degree in a relevant field or MBA
• Experience in the financial services industry, particularly in digital banking or fintech
• Certification in Project Management (PMP) or Scrum Master
• Background in user experience (UX) research or interaction design
• Familiarity with regulatory compliance in financial design projects, such as accessibility standards (WCAG)

Required Skills

• Program management and delivery expertise
• Agile and Scrum methodologies
• Design thinking and UX principles
• Stakeholder communication and influence
• Risk assessment and mitigation
• Cross-functional team leadership
• Figma and Adobe Creative Suite proficiency
• Jira, Confluence, and project tracking tools
• Financial services domain knowledge
• Regulatory compliance awareness (e.g., GDPR, SEC)
• Data-driven decision making
• Problem-solving and adaptability
• Mentoring and coaching
• Strategic planning
• Customer-centric innovation

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers, wellness stipends, and mental health support
• Flexible work arrangements, including hybrid options in New York, NY

JP Morgan Chase is an equal opportunity employer.