Senior Associate - Small & Midsized Payments (SMP) – Product Operations and Controls

Location: Wilmington, DE, United States

Job Family: Product Management

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. We are seeking a Senior Associate to lead the day-to-day operations and oversight of controls for our Small & Midsized Payments (SMP) product line. In this critical role, you will manage operational workflows that support small and midsized businesses in processing payments efficiently and securely, while ensuring robust risk mitigation strategies protect the firm and our clients from potential threats. Based in Wilmington, DE, this position offers the opportunity to contribute to innovative payment solutions that empower SMBs in a dynamic financial landscape. As a leader in Product Operations and Controls, you will oversee a team responsible for executing high-volume transactions, monitoring system performance, and implementing controls aligned with JPMorgan Chase's stringent standards and U.S. regulatory frameworks such as those from the Federal Reserve and OCC. Your responsibilities will include analyzing operational data to drive efficiencies, conducting risk assessments, and collaborating with technology and compliance partners to enhance product reliability. This role demands a proactive approach to identifying vulnerabilities in payment ecosystems and fostering a culture of compliance and excellence within the team. At JPMorgan Chase, we value diverse perspectives and provide a supportive environment for professional growth. The ideal candidate will bring deep expertise in financial services operations and a passion for mitigating risks in payments. Join us to play a pivotal role in delivering trusted financial solutions that help small and midsized businesses thrive, while advancing your career in one of the world's most respected institutions.

Key Responsibilities

• Lead day-to-day operations for the Small & Midsized Payments (SMP) product, ensuring seamless processing and customer satisfaction
• Oversee the implementation and maintenance of controls to mitigate operational, financial, and compliance risks
• Monitor key performance indicators (KPIs) and metrics to identify and address potential issues in payments workflows
• Collaborate with cross-functional teams, including technology, compliance, and sales, to enhance product features and controls
• Conduct regular audits and testing of operational processes to ensure adherence to JPMorgan Chase standards and regulatory requirements
• Develop and execute training programs for team members on risk management and operational best practices
• Analyze transaction data to optimize efficiency and reduce costs in SMP operations
• Serve as a subject matter expert on SMB payments, providing guidance to internal stakeholders and clients
• Drive continuous improvement initiatives to support JPMorgan Chase's commitment to innovation in financial services
• Report on operational performance and risk exposures to senior leadership

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 5 years of experience in payments operations, product management, or risk controls within the financial services industry
• Proven leadership experience in managing operational teams and overseeing risk mitigation processes
• Strong understanding of regulatory requirements for small and midsized payments, including compliance with U.S. banking regulations
• Experience with data analysis and reporting tools to monitor operational performance and controls
• Demonstrated ability to handle high-volume transaction environments and ensure operational efficiency
• Knowledge of JPMorgan Chase's internal policies and procedures for payments processing

Preferred Qualifications

• Advanced degree (MBA or equivalent) in Finance or Risk Management
• Certification in operational risk management, such as CRISC or similar
• Prior experience working with small and midsized business (SMB) payment solutions at a major financial institution
• Familiarity with emerging payment technologies like real-time payments and digital wallets
• Experience in cross-functional collaboration with technology and compliance teams at JPMorgan Chase

Required Skills

• Operational risk management
• Payments processing expertise
• Regulatory compliance knowledge
• Data analysis and reporting
• Leadership and team management
• Problem-solving and decision-making
• Cross-functional collaboration
• Attention to detail
• Project management
• Financial acumen
• Communication skills (verbal and written)
• Adaptability to changing regulations
• Proficiency in Microsoft Office Suite and financial software
• Knowledge of SQL for data querying
• Customer service orientation

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options in Wilmington, DE
• Access to on-site amenities and employee assistance programs

JP Morgan Chase is an equal opportunity employer.