Senior Lead UX Designer- Chase UK- Vice President

Location: LONDON, United Kingdom

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative digital experiences. As a Senior Lead UX Designer - Vice President in Chase UK, you will spearhead the design strategy for our retail banking products, ensuring they are intuitive, inclusive, and secure for millions of UK customers. Based in our dynamic London office, you will lead a talented team in creating user-centered solutions that simplify complex financial journeys, from everyday banking to investment tools, while adhering to stringent UK regulatory standards like PSD2 and open banking initiatives. Your role will be pivotal in driving customer loyalty and business growth by blending cutting-edge design with JP Morgan's commitment to trust and innovation in the financial sector. In this leadership position, you will collaborate closely with product managers, engineers, and compliance experts to translate business goals into compelling UX strategies. You will conduct in-depth user research to understand diverse customer needs, prototype innovative interfaces for mobile and web platforms, and iterate based on real-world feedback and performance metrics. Emphasizing accessibility and inclusivity, you will ensure our designs empower all users, including those with disabilities, while incorporating features like biometric security and personalized financial insights. As part of JP Morgan Chase's global design community, you will contribute to our shared design system, fostering consistency across our international offerings. We seek a visionary leader passionate about financial services UX who thrives in a fast-paced, collaborative environment. This role offers the opportunity to shape the future of banking in the UK, mentor emerging talent, and make a tangible impact on how customers interact with their finances. Join JP Morgan Chase to leverage your expertise in a supportive culture that values innovation, diversity, and professional growth.

Key Responsibilities

• Lead the end-to-end UX design strategy for Chase UK products, ensuring alignment with JP Morgan's global brand and innovation goals
• Collaborate with product, engineering, and risk teams to create intuitive, secure digital experiences for retail banking customers
• Conduct user research and usability testing to inform inclusive design decisions that meet diverse customer needs in the UK market
• Oversee the design of mobile and web interfaces, focusing on accessibility, security, and compliance with financial regulations
• Mentor and guide a team of UX designers, fostering a culture of creativity and continuous improvement
• Partner with stakeholders to translate business requirements into user-centered design solutions that enhance customer satisfaction and loyalty
• Drive innovation by incorporating emerging trends like sustainable finance features into UX strategies
• Measure and optimize design impact through KPIs such as user retention, transaction completion rates, and Net Promoter Scores
• Ensure all designs adhere to JP Morgan's design system and accessibility guidelines

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field; advanced degree preferred
• 8+ years of experience in UX design, with at least 3 years in a senior leadership role within financial services or fintech
• Proven track record of leading design strategy for digital banking products, including mobile and web applications
• Strong understanding of UK financial regulations, such as PSD2 and GDPR, and their impact on user experience design
• Experience collaborating with cross-functional teams including product managers, engineers, and compliance experts in a global financial institution
• Portfolio demonstrating innovative, inclusive design solutions that drive user engagement and business outcomes

Preferred Qualifications

• Experience working at a major bank like JP Morgan Chase or similar, with focus on retail banking products
• Certification in UX research methodologies or accessibility standards (e.g., WCAG)
• Knowledge of emerging technologies like AI-driven personalization in financial apps
• Previous leadership in agile environments, mentoring junior designers

Required Skills

• Expertise in UX design tools like Figma, Sketch, and Adobe XD
• Proficiency in user research methods including interviews, surveys, and A/B testing
• Strong knowledge of interaction design principles and information architecture
• Experience with prototyping tools such as InVision or Framer
• Understanding of financial services UX challenges, including secure authentication and data privacy
• Leadership and team management skills
• Excellent communication and stakeholder influence abilities
• Analytical mindset for data-driven design decisions
• Familiarity with agile methodologies and design thinking frameworks
• Knowledge of HTML/CSS and basic JavaScript for collaboration with developers
• Commitment to inclusive design and accessibility standards
• Problem-solving skills in high-pressure, regulated environments
• Strategic thinking for aligning UX with business objectives

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions for UK employees
• Paid time off including 25+ vacation days, parental leave, and flexible working arrangements
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness facilities and wellness programs at London offices
• Global mobility support for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.