Senior Manager - Business Support Management

Location: Metro Manila, National Capital Region, Philippines

Job Family: Business Support Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a rich history of innovation and client focus. As a Senior Manager in Business Support Management, you will play a pivotal role in our expanding operations in Metro Manila, Philippines. This position offers an exhilarating opportunity to join a vibrant team in a swift and demanding environment, where you will drive operational excellence and support the delivery of world-class banking services. Reporting to the Director of Operations, you will lead initiatives that enhance efficiency, mitigate risks, and align business support functions with JP Morgan's commitment to sustainable growth in the APAC region. Your core responsibilities will include overseeing day-to-day business support activities, from process streamlining to team management, ensuring seamless integration with front-office and back-office functions. You will collaborate closely with cross-functional teams to implement best practices in financial operations, leveraging JP Morgan's cutting-edge technology platforms to automate workflows and improve client outcomes. In this role, you will also champion regulatory adherence, conducting thorough risk assessments and preparing insightful reports that inform strategic decisions at the highest levels of the organization. We seek a dynamic leader passionate about the financial services industry, with a proven ability to thrive in high-stakes settings. This position not only offers professional growth through exposure to global projects but also the chance to contribute to JP Morgan Chase's mission of empowering clients and communities. Join us in shaping the future of finance in the Philippines, where your expertise will make a tangible impact on our collective success.

Key Responsibilities

• Lead and oversee business support functions to ensure seamless operations across JP Morgan Chase's financial services in the Philippines
• Develop and implement strategies for process optimization and efficiency improvements in banking operations
• Manage a team of business support professionals, providing mentorship and performance guidance
• Collaborate with senior stakeholders to align support services with broader organizational goals
• Monitor and mitigate operational risks, ensuring compliance with JP Morgan's global standards and local regulations
• Drive initiatives for technology integration and automation in business processes
• Conduct regular audits and reporting on key performance metrics for business support activities
• Foster a culture of continuous improvement and innovation within the team
• Support client-facing operations by resolving complex issues and enhancing service delivery
• Contribute to budgeting and resource allocation for the business support unit

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 8-10 years of experience in business support management within the financial services industry
• Proven track record in managing cross-functional teams in a fast-paced banking environment
• Strong understanding of regulatory compliance and risk management in financial operations
• Experience with project management methodologies such as Agile or Six Sigma
• Excellent communication and stakeholder management skills
• Ability to work in a dynamic, high-pressure setting with a focus on operational efficiency

Preferred Qualifications

• Advanced degree (MBA) or certification in financial services (e.g., CFA, FRM)
• Prior experience at a global financial institution like JP Morgan Chase
• Knowledge of APAC financial regulations and market dynamics
• Demonstrated leadership in digital transformation initiatives
• Fluency in English and Tagalog

Required Skills

• Strategic planning and execution
• Risk assessment and management
• Team leadership and development
• Stakeholder engagement
• Process improvement and optimization
• Financial analysis and reporting
• Regulatory compliance knowledge
• Project management tools (e.g., Jira, MS Project)
• Data analytics and visualization (e.g., Excel, Tableau)
• Change management
• Problem-solving and decision-making
• Communication (verbal and written)
• Adaptability in fast-paced environments
• Customer service orientation
• Technical proficiency in banking systems

Benefits

• Competitive base salary and performance-based bonuses
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's learning programs and tuition reimbursement
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and hybrid work options in Metro Manila
• Access to on-site fitness centers and employee assistance programs

JP Morgan Chase is an equal opportunity employer.