Senior Product Associate - (CAE) Customer Acquisition Experiences

Location: OH, United States

Job Family: Product Management

About the Role

At JPMorgan Chase & Co., one of the world's leading financial services firms, we're creating innovative solutions to help our clients achieve their ambitions. As a Senior Product Associate in Customer Acquisition Experiences (CAE), you'll join a dynamic product team focused on delivering exceptional digital experiences that attract and onboard new customers to our banking and investment products. Based in Ohio, United States, this role sits within our Product Management category and offers the chance to shape the future of customer interactions in a secure, compliant, and user-centric manner. You'll work hand-in-hand with engineers, designers, marketers, and data scientists to build intuitive acquisition journeys that drive growth for Chase's consumer and commercial banking segments. In this position, you'll play a pivotal role in defining and executing strategies that enhance customer acquisition across web, mobile, and emerging channels. Responsibilities include gathering requirements from diverse stakeholders, prioritizing features based on business impact and customer needs, and iterating on products using data-driven insights. You'll leverage JPMorgan's vast resources, including advanced analytics tools and AI capabilities, to personalize experiences while ensuring adherence to stringent financial regulations like those from the SEC and FDIC. This is an opportunity to contribute to high-impact projects that directly influence millions of customers' first interactions with a trusted financial powerhouse. We're looking for a passionate professional who thrives in a fast-paced environment and is committed to fostering inclusive, innovative solutions. With JPMorgan Chase's emphasis on employee growth, you'll have access to mentorship, training, and career advancement paths that align with your expertise in fintech product development. Join us to make a meaningful difference in how people access and engage with financial services, all while advancing your career in a collaborative, supportive culture.

Key Responsibilities

• Collaborate with development and cross-functional partners to design and deliver innovative customer acquisition experiences for JP Morgan Chase's digital platforms
• Conduct market research and analyze customer feedback to identify opportunities for enhancing acquisition funnels in banking products
• Define product requirements and user stories to support seamless onboarding and engagement for new clients
• Partner with data analytics teams to measure acquisition metrics such as conversion rates and customer lifetime value
• Work closely with compliance and legal teams to ensure all customer experiences adhere to financial regulations
• Lead A/B testing initiatives to optimize user interfaces and personalize experiences across web and mobile channels
• Contribute to the product roadmap for Customer Acquisition Experiences (CAE), aligning with broader Chase business goals
• Facilitate workshops and brainstorming sessions with stakeholders to innovate on customer-centric solutions
• Monitor competitive landscapes in fintech to incorporate best practices into JP Morgan's offerings
• Support the integration of emerging technologies like AI-driven personalization in acquisition strategies

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• 3+ years of experience in product management, user experience design, or customer acquisition within the financial services industry
• Proven track record of collaborating with cross-functional teams including engineering, design, and marketing
• Strong understanding of digital customer journeys and acquisition strategies in banking and fintech
• Experience with agile methodologies and product development lifecycle
• Ability to analyze customer data and metrics to drive product decisions
• Excellent communication skills with the ability to present to senior stakeholders

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience working at a large financial institution like JP Morgan Chase
• Familiarity with regulatory compliance in financial services (e.g., GDPR, CCPA)
• Prior exposure to A/B testing and experimentation in customer acquisition
• Knowledge of tools like Figma, Jira, or Amplitude for product workflows

Required Skills

• Product management
• User experience (UX) design principles
• Customer acquisition strategies
• Agile and Scrum methodologies
• Data analysis and metrics interpretation
• Cross-functional collaboration
• Financial services knowledge
• Regulatory compliance awareness
• A/B testing and experimentation
• Stakeholder communication
• Market research techniques
• Digital platform optimization
• Problem-solving and critical thinking
• Project management tools (e.g., Jira)
• Personalization and AI basics

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements including hybrid options in Ohio

JP Morgan Chase is an equal opportunity employer.