Senior Product Associate - Claims & Disputes

Location: Wilmington, DE, United States

Job Family: Product Management

About the Role

At JPMorgan Chase, we are at the forefront of financial innovation, and our Consumer & Community Banking division is seeking a Senior Product Associate - Claims & Disputes to drive the evolution of our customer-facing products. Based in Wilmington, DE, this role is pivotal in promoting innovation through product development, user research, and data-driven analysis to shape and optimize our claims and disputes offerings. You will work within a dynamic team focused on enhancing the efficiency and user experience of dispute resolution processes, ensuring compliance with stringent financial regulations while delivering seamless solutions for millions of customers. This position offers the opportunity to contribute to high-impact projects that directly influence customer satisfaction and operational excellence in the banking sector. As a Senior Product Associate, you will collaborate closely with product managers, engineers, designers, and compliance experts to identify opportunities for improvement in claims handling and dispute management. Your responsibilities will include conducting in-depth user research to uncover insights from customer interactions, analyzing performance data to inform product enhancements, and contributing to the creation of intuitive features that reduce resolution times and minimize errors. Leveraging JPMorgan Chase's robust technology ecosystem, you will help prioritize features on the product roadmap, ensuring alignment with business goals and regulatory standards such as Regulation E and the Fair Credit Reporting Act. This role demands a blend of analytical rigor and creative problem-solving to innovate within the constraints of the financial services industry. Joining JPMorgan Chase means becoming part of a global leader committed to fostering an inclusive culture and empowering employees to grow professionally. In this role, you will gain exposure to cutting-edge fintech tools and methodologies, while contributing to products that protect and empower customers in their financial journeys. We value diverse perspectives and encourage continuous learning, providing resources for skill development and career advancement. If you are passionate about product management in a mission-driven environment, this position offers a rewarding path to make a tangible difference in the lives of our clients.

Key Responsibilities

• Collaborate with product managers and stakeholders to define and prioritize features for claims and disputes products
• Conduct user research and analysis to identify pain points in customer dispute resolution processes
• Develop and optimize product roadmaps to enhance efficiency and compliance in claims handling
• Analyze data from disputes and claims to drive insights and recommend improvements
• Partner with engineering, design, and compliance teams to deliver innovative solutions
• Monitor regulatory changes in financial services and ensure product alignment
• Support A/B testing and performance metrics to measure product success
• Contribute to the innovation of user-centric features that reduce dispute resolution times
• Facilitate workshops and gather feedback from internal teams and end-users

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• At least 3-5 years of experience in product management, preferably in financial services or fintech
• Strong understanding of claims processing, disputes resolution, and regulatory compliance in banking
• Experience with user research methodologies and data analysis tools
• Proven track record of collaborating with cross-functional teams in a fast-paced environment
• Knowledge of agile methodologies and product development lifecycle

Preferred Qualifications

• Advanced degree (MBA or Master's) in a relevant field
• Experience working with payment systems like Visa, Mastercard, or ACH
• Familiarity with JPMorgan Chase's internal tools and platforms
• Certification in product management (e.g., Certified Scrum Product Owner)
• Prior exposure to fraud detection and risk management in financial products

Required Skills

• Product roadmap development
• User research and persona creation
• Data analysis using SQL and Excel
• Agile and Scrum methodologies
• Stakeholder management and communication
• Knowledge of financial regulations (e.g., Reg E, FCRA)
• Problem-solving and critical thinking
• Jira or similar project management tools
• Customer empathy and experience design
• Risk assessment in claims and disputes
• Cross-functional collaboration
• Analytical reporting and visualization (e.g., Tableau)
• Innovation mindset for product optimization
• Attention to detail in compliance-heavy environments
• Adaptability to evolving fintech landscapes

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JPMorgan Chase locations
• Flexible work arrangements and remote work options where applicable

JP Morgan Chase is an equal opportunity employer.