Senior Product Associate, CX Technologist-Payments

Location: Brooklyn, NY, United States

Job Family: Product Management

About the Role

At JPMorgan Chase, we are at the forefront of reimagining financial services through innovative technology, and our Senior Product Associate, CX Technologist-Payments role in Brooklyn, NY, is pivotal in shaping the future of customer experiences in payments. As part of our dynamic Product Management team, you will drive the development of cutting-edge payment solutions that empower millions of customers worldwide. This position offers the opportunity to collaborate with top-tier engineers, designers, and business leaders to create seamless, secure, and intuitive digital payment experiences, leveraging JPMorgan Chase's global scale and resources to deliver real value in the fast-evolving fintech landscape. In this role, you will partner with cross-functional teams to identify customer pain points in payment journeys, translate them into innovative product features, and ensure alignment with our commitment to excellence in customer experience. You will analyze market trends, regulatory landscapes, and competitive dynamics in payments to inform strategic roadmaps, while championing agile practices to accelerate delivery. Your work will directly impact how clients interact with our payment platforms, from mobile apps to enterprise solutions, fostering trust and loyalty in one of the world's leading financial institutions. We seek passionate individuals who thrive in a collaborative environment and are excited about the intersection of technology and finance. Joining JPMorgan Chase means access to unparalleled professional growth, a culture of innovation, and the chance to contribute to transformative projects that redefine banking. If you are ready to shape the next generation of payment technologies, apply today and join a team dedicated to driving customer-centric innovation.

Key Responsibilities

• Collaborate with product managers, engineers, and designers to define and prioritize features for payment technology products
• Conduct user research and analyze customer feedback to enhance the customer experience in digital payments
• Drive innovation in payment solutions, including emerging technologies like blockchain and digital wallets
• Work closely with compliance and risk teams to ensure products meet regulatory standards in the financial services industry
• Monitor product performance metrics and iterate based on data-driven insights
• Partner with stakeholders across JPMorgan Chase to align payment tech initiatives with broader business goals
• Lead cross-functional agile teams to deliver high-quality, scalable payment experiences
• Contribute to the development of roadmaps for CX technology in payments, focusing on scalability and security
• Stay abreast of industry trends in fintech and payments to inform strategic decisions

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Finance, or a related field
• 3-5 years of experience in product management, technology, or customer experience roles within financial services
• Strong understanding of payment systems, fintech innovations, and regulatory requirements in banking
• Proven track record of collaborating with cross-functional teams to deliver customer-centric solutions
• Experience with agile methodologies and product lifecycle management
• Ability to analyze customer data and translate insights into actionable product strategies

Preferred Qualifications

• Advanced degree (MBA or Master's in relevant field)
• Experience working with payment platforms like Visa, Mastercard, or real-time payment networks
• Familiarity with JPMorgan Chase's internal tools and processes
• Prior exposure to AI/ML applications in customer experience or payments

Required Skills

• Product management and roadmap development
• Customer experience (CX) design principles
• Knowledge of payment processing and fintech ecosystems
• Agile and Scrum methodologies
• Data analysis and visualization tools (e.g., SQL, Tableau)
• Cross-functional collaboration and stakeholder management
• Problem-solving and critical thinking
• Communication and presentation skills
• Understanding of financial regulations (e.g., PCI DSS, GDPR)
• Technical proficiency in software development lifecycles
• Innovation mindset for emerging technologies
• Project management tools (e.g., Jira, Confluence)
• User research and A/B testing
• Risk assessment in financial services

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JPMorgan Chase locations
• Flexible work arrangements and hybrid work options in Brooklyn, NY

JP Morgan Chase is an equal opportunity employer.