Senior Product Associate - Digital Channels Enablement Public Platform

Location: Wilmington, DE, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative digital solutions. As a Senior Product Associate in Digital Channels Enablement Public Platform, you will play a pivotal role in promoting innovation across product development, user research, and analysis to shape and optimize our offerings. Based in Wilmington, DE, this position within our Product Management category involves collaborating with diverse teams to enhance public platforms that empower clients with seamless access to banking services. You will drive user-centric enhancements that align with our commitment to secure, efficient, and inclusive digital experiences in the competitive fintech landscape. Your key focus will be on conducting in-depth user research and leveraging data analytics to identify pain points and opportunities in digital channels. By analyzing customer interactions and performance metrics, you will contribute to the evolution of our public platform, ensuring it supports scalable integrations for partners and end-users. At JP Morgan Chase, compliance and risk management are paramount; thus, you will integrate regulatory standards into every aspect of product optimization, safeguarding our clients' trust while fostering innovation. This role demands a blend of strategic thinking and hands-on execution to deliver features that enhance accessibility and drive business growth. Joining our dynamic team means becoming part of a global leader in financial services, where your expertise in agile methodologies and cross-functional collaboration will directly impact millions of users. You will work alongside engineers, designers, and business leaders to prototype, test, and launch cutting-edge solutions that set new benchmarks in digital banking. This position offers unparalleled opportunities for professional growth, allowing you to influence the trajectory of JP Morgan Chase's digital ecosystem while contributing to our mission of enabling economic opportunity for all.

Key Responsibilities

• Collaborate with cross-functional teams to promote innovation in product development for digital channels enablement
• Conduct user research and analysis to identify opportunities for optimizing public platform offerings
• Shape and refine product features based on customer feedback and market trends in the financial services sector
• Develop and maintain enablement strategies for digital channels to enhance user experience and accessibility
• Analyze performance metrics and user data to drive continuous improvement in platform functionality
• Ensure all product initiatives comply with JP Morgan Chase's regulatory and risk management standards
• Facilitate agile sprints and product roadmapping to align with business objectives
• Partner with engineering and design teams to prototype and launch innovative digital solutions
• Monitor competitive landscapes in fintech to inform strategic product decisions
• Contribute to the creation of scalable public platforms that support seamless integration for clients and partners

Required Qualifications

• Bachelor's degree in Business, Computer Science, Finance, or a related field
• 3+ years of experience in product management, digital product development, or enablement platforms within the financial services industry
• Proven track record in user research, data analysis, and optimizing digital channels for customer engagement
• Experience with agile methodologies and cross-functional team collaboration in a fast-paced environment
• Strong understanding of regulatory compliance in financial services, including data privacy and security standards
• Ability to analyze complex datasets and derive actionable insights to drive product innovation

Preferred Qualifications

• Master's degree in a relevant field or MBA
• Experience working with public platforms or API enablement in fintech
• Familiarity with JP Morgan Chase's digital banking tools and customer platforms
• Certification in product management (e.g., Certified Scrum Product Owner)
• Background in promoting innovation through user-centric design in financial products

Required Skills

• Product management and roadmap development
• User research and qualitative/quantitative analysis
• Agile and Scrum methodologies
• Data analytics tools (e.g., SQL, Tableau, Google Analytics)
• Financial services domain knowledge, including banking regulations
• Digital platform enablement and API integration
• Cross-functional collaboration and stakeholder management
• Innovation and problem-solving in fast-paced environments
• User experience (UX) design principles
• Risk assessment and compliance in fintech
• Project management and prioritization
• Communication and presentation skills
• Technical proficiency in cloud platforms (e.g., AWS, Azure)
• Customer-centric thinking and empathy
• Strategic planning and market analysis

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in Wilmington, DE

JP Morgan Chase is an equal opportunity employer.