Senior Product Associate - Digital Communications Strategy

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the digital banking experience for millions of customers worldwide. As a Senior Product Associate in Digital Communications Strategy, you will play a pivotal role in shaping how our clients interact with our financial services through innovative and compliant digital channels. Based in our dynamic New York office, you will work within the Product Management category, focusing on building strong partner relationships and guiding strategic communication decisions to optimize customer experiences. This position offers the opportunity to contribute to high-impact projects in retail banking, wealth management, and corporate services, leveraging JP Morgan Chase's global resources to drive meaningful outcomes. Your day-to-day responsibilities will involve collaborating with diverse teams—including technology, marketing, and legal experts—to develop tailored digital strategies that enhance engagement and trust. You will analyze user data and market trends to refine communication approaches, ensuring they align with our commitment to security, privacy, and regulatory excellence in the financial services industry. By fostering partnerships across the organization, you will help integrate seamless messaging into customer journeys, from mobile apps to personalized email campaigns, ultimately supporting JP Morgan Chase's mission to empower clients with superior financial tools. We seek a proactive professional passionate about digital innovation in finance, with the ability to navigate complex stakeholder dynamics and deliver results in a fast-evolving landscape. Joining JP Morgan Chase means becoming part of a collaborative culture that values diverse perspectives and invests in your growth. This role not only challenges you to optimize customer experiences but also positions you to influence the future of digital communications at one of the world's leading financial institutions.

Key Responsibilities

• Collaborate with cross-functional teams to develop and execute digital communication strategies that enhance customer engagement across JP Morgan Chase's platforms
• Build and nurture strong relationships with key partners, including technology, marketing, and compliance teams, to align on strategic goals
• Analyze customer feedback and performance metrics to guide decisions on communication content, channels, and timing
• Optimize digital experiences for retail banking, wealth management, and investment services to drive satisfaction and retention
• Ensure all communications adhere to regulatory standards and JP Morgan Chase's risk management frameworks
• Lead initiatives to integrate emerging technologies like AI and personalization into communication strategies
• Monitor industry trends in financial services digital communications and recommend innovative approaches
• Support product roadmaps by providing insights on how communications impact overall customer journeys
• Facilitate workshops and presentations to stakeholders on strategy progress and outcomes

Required Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field
• 3-5 years of experience in product management, digital strategy, or communications within the financial services industry
• Proven track record of building and maintaining strategic partnerships with internal and external stakeholders
• Strong understanding of digital communication channels and customer experience optimization in a regulated environment
• Experience with data-driven decision-making and analytics tools for communication strategies
• Knowledge of financial products and services, including compliance and risk management requirements

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience working at a major financial institution like JP Morgan Chase
• Familiarity with agile methodologies and product lifecycle management
• Prior involvement in digital transformation initiatives in banking or fintech
• Certifications in digital marketing or project management (e.g., PMP, Google Analytics)

Required Skills

• Strategic thinking and problem-solving
• Excellent verbal and written communication
• Stakeholder relationship management
• Data analysis and interpretation
• Digital marketing and content strategy
• Project management and prioritization
• Knowledge of financial regulations (e.g., SEC, FINRA)
• Customer experience design principles
• Agile and scrum methodologies
• Proficiency in tools like Google Analytics, Adobe Analytics, or similar
• Familiarity with CRM systems (e.g., Salesforce)
• Adaptability to fast-paced environments
• Attention to detail in compliance-sensitive settings
• Team collaboration and leadership
• Innovation in digital technologies

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in New York, NY

JP Morgan Chase is an equal opportunity employer.