Senior Product Associate - Digital Distribution

Location: Jersey City, NJ, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of reimagining financial services through innovative digital solutions. As a Senior Product Associate - Digital Distribution in our Jersey City, NJ office, you will play a pivotal role in shaping the future of how our clients access and interact with our world-class banking and investment products. This position within the Product Management category focuses on promoting innovation in product development, user research, and analysis to optimize digital distribution channels, ensuring seamless experiences across mobile, web, and emerging platforms. You will contribute to high-impact initiatives that drive customer engagement and business growth in a dynamic, regulated industry. In this role, you will collaborate closely with engineering, design, marketing, and compliance teams to define and execute product strategies that align with JP Morgan Chase's commitment to client-centric innovation. Responsibilities include conducting in-depth user research to uncover pain points in digital distribution, analyzing performance metrics to refine offerings, and partnering on the development of features that enhance accessibility for retail and institutional clients. Your work will directly influence products like our award-winning Chase Mobile app and online wealth management tools, leveraging data to foster trust and efficiency in financial services. We seek a proactive professional passionate about fintech who thrives in a collaborative environment. With your expertise in agile product management and a solid grasp of financial regulations, you will help propel JP Morgan Chase's digital transformation forward. This opportunity offers exposure to cutting-edge technologies and the chance to impact millions of customers while advancing your career in one of the world's leading financial institutions.

Key Responsibilities

• Collaborate with cross-functional teams to develop and launch innovative digital products that enhance customer distribution channels
• Conduct user research and analyze market trends to identify opportunities for product optimization in JP Morgan Chase's offerings
• Define product requirements, create user stories, and prioritize features using data-driven insights
• Partner with engineering, design, and compliance teams to ensure seamless integration and adherence to financial regulations
• Monitor product performance through KPIs, user feedback, and analytics to drive continuous improvements
• Support the promotion of digital distribution strategies, including mobile banking apps and online platforms
• Facilitate innovation workshops and contribute to the roadmap for digital product evolution
• Analyze competitive landscapes in the financial services sector to shape JP Morgan Chase's product strategy
• Mentor junior team members on best practices in product management and user-centric development

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• 3+ years of experience in product management, digital product development, or a related role within the financial services industry
• Strong understanding of digital distribution channels, including mobile apps, web platforms, and API integrations
• Experience conducting user research, data analysis, and A/B testing to inform product decisions
• Knowledge of agile methodologies and product lifecycle management
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, regulated environment like banking and financial services

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience at a major financial institution such as JP Morgan Chase or similar
• Familiarity with regulatory compliance in digital financial products (e.g., SEC, FINRA guidelines)
• Background in fintech innovation or user-centric design for wealth management or retail banking
• Proficiency in tools like Jira, Confluence, or Figma for product collaboration

Required Skills

• Product roadmap development
• User research and persona creation
• Data analysis using tools like SQL, Tableau, or Google Analytics
• Agile and Scrum methodologies
• Stakeholder collaboration and presentation skills
• Knowledge of financial products (e.g., banking, investments, payments)
• UX/UI design principles
• Regulatory compliance in fintech
• Problem-solving and critical thinking
• Project management
• Technical aptitude for APIs and digital platforms
• Market research and competitive analysis
• Communication (written and verbal)
• Innovation and creative thinking
• Time management in high-pressure environments

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Jersey City location
• Flexible work arrangements including hybrid options

JP Morgan Chase is an equal opportunity employer.