Senior Product Associate - Operations

Location: Columbus, OH, United States

Job Family: Product

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of financial services through innovative product solutions that empower our clients and enhance operational excellence. As a Senior Product Associate - Operations in our Columbus, OH office, you will play a pivotal role in promoting innovation across product development, user research, and analysis. This position within the Product category offers the opportunity to shape and optimize our offerings, ensuring they meet the evolving needs of our global customer base while adhering to the highest standards of security and compliance in the banking industry. You will contribute to initiatives that streamline operations, drive digital transformation, and deliver seamless experiences in areas such as payments, lending, and wealth management. In this role, you will collaborate closely with cross-functional teams including engineers, designers, and operations specialists to identify pain points and develop data-driven solutions. Your responsibilities will include conducting in-depth user research to uncover insights into customer behaviors and preferences, analyzing market trends to inform product strategies, and iterating on features that boost efficiency and reduce costs. Leveraging JPMorgan Chase's vast resources and cutting-edge technology, you will help build products that not only comply with stringent financial regulations but also position us as leaders in fintech innovation. This is an exciting chance to influence real-world impact, from enhancing mobile banking apps to optimizing backend processes that support millions of transactions daily. We value diverse perspectives and foster an inclusive environment where your ideas can thrive. Joining JPMorgan Chase means becoming part of a prestigious institution committed to integrity, excellence, and community impact. With opportunities for career growth, mentorship from industry experts, and exposure to high-profile projects, this role is ideal for a motivated professional passionate about the intersection of finance and technology. If you are ready to drive meaningful change in operations and product innovation, apply today to join our dynamic team in Columbus.

Key Responsibilities

• Collaborate with product teams to identify opportunities for innovation in operational processes and financial offerings
• Conduct user research and data analysis to understand customer needs and market trends in the financial services sector
• Develop and optimize product roadmaps to enhance efficiency and user experience in banking operations
• Analyze performance metrics and provide insights to shape product strategies aligned with JPMorgan Chase's goals
• Partner with engineering, design, and operations teams to implement and iterate on product features
• Ensure compliance with financial regulations and internal policies during product development
• Facilitate stakeholder workshops and gather feedback to refine operational tools and services
• Monitor industry developments and recommend innovative solutions to improve JPMorgan Chase's competitive edge
• Support the launch of new products by coordinating testing, rollout, and post-launch evaluations

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• 3+ years of experience in product management, operations, or financial services
• Strong understanding of financial products and regulatory requirements in banking
• Proficiency in data analysis tools and methodologies
• Experience conducting user research and market analysis
• Ability to collaborate across cross-functional teams in a fast-paced environment
• Knowledge of agile methodologies and product development lifecycle

Preferred Qualifications

• MBA or advanced degree in Finance or related field
• Experience in operations optimization within a large financial institution
• Familiarity with JPMorgan Chase's internal systems and processes
• Prior work in fintech or digital banking innovations
• Certifications in project management (e.g., PMP) or data analytics

Required Skills

• Product development and lifecycle management
• User research and qualitative/quantitative analysis
• Data analytics using tools like SQL, Excel, or Tableau
• Financial modeling and risk assessment
• Agile and Scrum methodologies
• Cross-functional collaboration and communication
• Problem-solving and critical thinking
• Regulatory knowledge in banking and fintech
• Project management and prioritization
• Stakeholder engagement and presentation skills
• Innovation mindset for operational efficiency
• Technical proficiency in software tools (e.g., Jira, Confluence)
• Adaptability to fast-paced environments
• Attention to detail in compliance-driven settings
• Strategic planning for product optimization

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus facilities
• Flexible work arrangements, including hybrid options for work-life balance

JP Morgan Chase is an equal opportunity employer.