Senior Product Associate, Rewards

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining banking through innovative products that empower our customers. As a Senior Product Associate in the Chase Rewards team, you will play a pivotal role in shaping the future of customer loyalty programs. Based in our vibrant New York office, you will contribute to the evolution of Chase Ultimate Rewards, one of the most recognized loyalty ecosystems in the financial services industry. This position offers the opportunity to work on high-impact projects that drive customer engagement and retention, leveraging cutting-edge technology to deliver personalized value in a competitive market. Your day-to-day will involve collaborating closely with product managers, data analysts, and cross-functional partners to ideate, develop, and launch features that enhance the rewards experience. From analyzing redemption trends to optimizing partner integrations with merchants like Amazon and airlines, you will use data-driven insights to inform decisions that align with JP Morgan Chase's commitment to customer-centric innovation. You will also ensure that all initiatives adhere to stringent financial regulations, safeguarding both the firm and our clients. This role is ideal for a proactive professional passionate about the intersection of finance and consumer behavior. Joining JP Morgan Chase means becoming part of a global leader with a legacy of excellence, where your contributions will directly influence millions of customers. We foster a collaborative culture that values diverse perspectives and invests in your growth, providing the tools and mentorship needed to excel in the dynamic world of financial product management.

Key Responsibilities

• Collaborate with product managers to define and refine features for Chase Ultimate Rewards programs
• Conduct market research and competitive analysis to identify opportunities for enhancing customer loyalty
• Analyze user data and feedback to drive product improvements and personalization strategies
• Partner with engineering, design, and marketing teams to launch new rewards initiatives
• Monitor key performance metrics such as redemption rates, engagement, and customer satisfaction
• Support the development of go-to-market strategies for rewards products
• Ensure all product features comply with JP Morgan Chase's risk and regulatory standards
• Contribute to roadmap planning for future enhancements in digital banking rewards
• Facilitate stakeholder meetings to align on product vision and priorities

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field
• 3-5 years of experience in product management, preferably in financial services or consumer rewards programs
• Strong understanding of customer loyalty strategies and digital product development
• Experience with data analytics tools and A/B testing methodologies
• Knowledge of regulatory requirements in the financial industry, such as PCI compliance and data privacy laws
• Proven track record of collaborating with cross-functional teams in a fast-paced environment

Preferred Qualifications

• MBA or advanced degree in a relevant discipline
• Prior experience at a major financial institution like JP Morgan Chase
• Familiarity with agile methodologies and product lifecycle management
• Background in fintech or rewards program optimization

Required Skills

• Product roadmap development
• Data analysis and visualization (e.g., SQL, Tableau)
• Customer journey mapping
• Agile and Scrum methodologies
• Stakeholder management
• Financial acumen and budgeting
• A/B testing and experimentation
• Digital product design principles
• Regulatory compliance knowledge
• Cross-functional collaboration
• Problem-solving and critical thinking
• Communication and presentation skills
• Project management tools (e.g., Jira, Asana)
• Market research techniques
• User experience (UX) optimization

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase offices
• Flexible work arrangements, including hybrid options in New York

JP Morgan Chase is an equal opportunity employer.