Senior Product Associate, User Acceptance Testing

Location: New York, NY, United States

Job Family: Quality Assurance

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services landscape through innovative digital solutions. As a Senior Product Associate in User Acceptance Testing (UAT), you will play a pivotal role in ensuring the reliability and user-centric quality of Chase's digital ecosystem, including mobile banking apps, online platforms, and payment systems. Based in our vibrant New York office, you will lead testing initiatives that safeguard customer experiences while adhering to stringent financial regulations. This position offers the opportunity to collaborate with elite teams in a dynamic environment where your expertise directly impacts millions of users worldwide. Your core responsibilities will involve designing and executing comprehensive UAT strategies to validate product features against business objectives and regulatory standards like SOX and PCI-DSS. You will work closely with product managers, developers, and end-users to simulate real-world financial transactions, identify usability issues, and mitigate risks in high-volume banking operations. By leveraging tools such as JIRA and SQL, you will drive defect resolution and provide actionable insights that enhance the security and efficiency of Chase's digital offerings, contributing to our mission of delivering seamless, trustworthy financial services. We value professionals who thrive in agile settings and bring a passion for quality assurance in fintech. In this role, you will mentor team members, foster innovation in testing practices, and support the continuous evolution of our digital capabilities. Joining JP Morgan Chase means becoming part of a global leader committed to excellence, where your contributions help build a more inclusive and resilient financial future for our clients.

Key Responsibilities

• Lead the planning, execution, and documentation of user acceptance testing for Chase's digital ecosystem features
• Collaborate with product owners and development teams to define UAT scope and test scenarios aligned with business requirements
• Identify, document, and track defects using tools like JIRA, ensuring timely resolution to maintain project timelines
• Ensure testing adheres to financial industry regulations and internal JP Morgan Chase compliance standards
• Facilitate UAT sessions with end-users, gathering feedback to enhance user experience in digital banking platforms
• Analyze test results to provide insights on product quality and recommend improvements for future releases
• Mentor junior team members on best practices in UAT methodologies within a fast-paced financial services environment
• Monitor and report on UAT progress, risks, and metrics to senior stakeholders
• Integrate UAT processes with agile sprints to support continuous delivery of Chase's digital capabilities

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 3-5 years of experience in user acceptance testing (UAT) within the financial services industry
• Proven track record in testing digital banking platforms or financial applications
• Strong understanding of regulatory compliance standards such as GDPR, SOX, and PCI-DSS in financial environments
• Experience with defect tracking and reporting tools in agile development cycles
• Ability to collaborate with cross-functional teams including developers, product managers, and stakeholders

Preferred Qualifications

• Advanced certification in quality assurance, such as ISTQB or Certified Software Tester
• Experience with JP Morgan Chase's internal systems or similar large-scale banking platforms
• Knowledge of fintech innovations like mobile banking apps and API integrations
• Prior leadership in UAT for high-stakes financial projects involving risk management

Required Skills

• Proficiency in UAT methodologies and test case development
• Expertise in defect management tools like JIRA or HP ALM
• Knowledge of SQL for database querying in financial data validation
• Familiarity with automation tools such as Selenium for enhanced testing efficiency
• Strong analytical skills for identifying risks in financial applications
• Excellent communication skills for stakeholder engagement
• Understanding of agile and scrum frameworks in software development
• Attention to detail in ensuring compliance with banking regulations
• Problem-solving abilities in troubleshooting complex digital platform issues
• Team collaboration skills in cross-functional financial services teams
• Experience with API testing for integrated banking services
• Adaptability to evolving fintech technologies and user needs
• Project management skills for leading UAT cycles

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in New York
• Access to global mobility programs for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.