Senior Product Delivery Associate - Deposits 2.0

Location: Plano, TX, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services landscape through innovative digital solutions. The Deposits 2.0 initiative is a key pillar in enhancing our consumer banking offerings, focusing on streamlined deposit products that empower millions of customers. As a Senior Product Delivery Associate on the end-to-end testing team in Plano, TX, you will play a pivotal role in ensuring the reliability and excellence of customer journeys—from account setup to transaction processing. This position within the Product Portfolio & Delivery category demands a blend of technical expertise and financial acumen to deliver world-class banking experiences while upholding stringent regulatory standards. In this role, you will lead testing efforts across diverse channels, including mobile apps, web platforms, and backend systems, to validate seamless interactions in deposit-related functionalities. Collaborating closely with cross-functional teams, you will craft comprehensive test strategies that mitigate risks and optimize user satisfaction in a high-volume, secure environment. Your work will directly contribute to JP Morgan Chase's commitment to innovation, where cutting-edge technologies meet robust compliance frameworks to safeguard customer assets and data. We seek a proactive professional passionate about quality assurance in fintech, with a track record of driving product excellence in dynamic settings. Joining our team means becoming part of a global leader in financial services, where your contributions will shape the future of banking. This opportunity in Plano, TX, offers a collaborative culture, professional growth, and the chance to impact real-world financial solutions for diverse customer bases.

Key Responsibilities

• Collaborate with product managers, developers, and stakeholders to define and execute end-to-end testing strategies for Deposits 2.0 customer journeys
• Design, develop, and maintain test cases, scripts, and scenarios to validate deposit account openings, transfers, and balance inquiries
• Perform manual and automated testing to ensure seamless user experiences across digital channels including mobile apps and online banking platforms
• Identify, document, and track defects using tools like JIRA, prioritizing issues based on business impact and regulatory requirements
• Conduct user acceptance testing (UAT) and regression testing to support continuous integration and deployment in an Agile environment
• Analyze test results to provide insights on product quality, usability, and compliance with financial industry standards
• Participate in sprint planning and retrospectives to improve testing processes and team efficiency
• Ensure all testing activities adhere to JP Morgan Chase's risk management and data security protocols
• Mentor junior team members on best practices for testing in a high-stakes financial services context

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 5 years of experience in software testing, quality assurance, or product delivery within the financial services industry
• Proven experience in end-to-end testing of customer-facing applications, particularly in banking or deposits products
• Strong understanding of Agile methodologies and experience working in cross-functional teams
• Familiarity with regulatory compliance standards such as FDIC, OCC, and data privacy laws in financial services
• Ability to analyze complex user journeys and identify potential risks in deposit account processes

Preferred Qualifications

• Experience with JP Morgan Chase's internal tools and systems for product delivery
• Certification in ISTQB or similar testing methodologies
• Background in testing mobile and web applications for high-volume transaction processing
• Knowledge of automation testing frameworks and tools like Selenium or Appium

Required Skills

• Proficiency in test automation tools (e.g., Selenium, JUnit)
• Experience with API testing using tools like Postman or SoapUI
• Strong analytical and problem-solving abilities
• Knowledge of SQL for database querying and validation
• Understanding of front-end technologies (HTML, CSS, JavaScript)
• Familiarity with cloud platforms like AWS or Azure in financial applications
• Excellent communication skills for stakeholder collaboration
• Attention to detail in identifying subtle user experience issues
• Agile and Scrum framework expertise
• Risk assessment and compliance knowledge in banking
• Scripting skills in Python or Java for test development
• Time management in fast-paced project environments
• Team leadership and mentoring capabilities
• Adaptability to evolving financial regulations

Benefits

• Comprehensive health, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement and professional development programs for career growth
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Flexible work arrangements, including hybrid options in Plano, TX
• On-site amenities at JP Morgan Chase facilities, such as cafeterias and childcare services

JP Morgan Chase is an equal opportunity employer.